Table 3 Team Observations Results
Behaviour | Team A Behaviour Count | Team B Behaviour Count | Team C Behaviour Count | Team D Behaviour Count | ||||
|---|---|---|---|---|---|---|---|---|
Team Member | Team Leader | Team Member | Team Leader | Team Member | Team Leader | Team Member | Team Leader | |
Voice | 14 | 12 | 30 | 19 | 22 | 20 | 33 | 25 |
Communicating opinions to others even if they disagree | 1 | 0 | 2 | 0 | 2 | 0 | 3 | 2 |
Asking open questions | 4 | 6 | 8 | 7 | 8 | 5 | 18 | 4 |
Providing Information | NA | NA | NA | NA | NA | NA | 10 | 12 |
Providing feedback | 7 | 4 | 10 | 10 | 8 | 10 | 0 | 2 |
Providing help or solutions | 2 | 2 | 10 | 2 | 4 | 5 | 0 | 5 |
Correcting others | NA | NA | NA | NA | NA | NA | 2 | 0 |
Defensive Voice | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Denying faults or blame others | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
Showing aggression (Raising voice, large gestures) | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Evading confrontation by focusing only on positives | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Silence | 0 | 0 | 2 | 0 | 0 | 0 | 1 | 2 |
Facial expression indicates fear | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Facial expression indicates disengagement | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 2 |
Closed body language (arms closed, lean backwards) | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 |
No eye contact (with speaker) | 0 | 0 | 0 | 0 | 0 | 0 | NA | NA |
Supportive | 12 | 14 | 13 | 43 | 23 | 13 | 29 | 21 |
Sharing procedures, knowledge and experience | 4 | 9 | 4 | 7 | 11 | 6 | 14 | 3 |
Active listening (verify, paraphrase) | 3 | 0 | 3 | 7 | 6 | 0 | 1 | 0 |
Acknowledging achievements/ congratulating one another | NA | NA | 2 | 2 | 1 | 2 | 0 | 2 |
Use of inclusive language such as “we” | 0 | 3 | 0 | 20 | 3 | 5 | 4 | 3 |
Agreeing/Responding positively or enthusiastically to input | 5 | 2 | 4 | 7 | 3 | 2 | 2 | 3 |
Leaders words and deeds align | NA | 0 | NA | 0 | NA | 0 | NA | NA |
Sharing future plans | NA | NA | NA | NA | 0 | 4 | 8 | 10 |
Delegating tasks | NA | NA | NA | NA | NA | NA | 1 | 4 |
Unsupportive | 0 | 0 | 5 | 1 | 1 | 0 | 0 | 1 |
Interrupting | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 1 |
Discussions within small sub-groups | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 |
Reacting cold/ignoring a joke | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 |
Learning or Improvement | 8 | 12 | 16 | 15 | 9 | 10 | 16 | 17 |
Reviewing own progress and performance | 1 | 0 | 2 | 3 | 1 | 1 | 1 | 3 |
Asking for feedback | 3 | 1 | 1 | 1 | 0 | 0 | 0 | 3 |
Asking for help or solutions | 1 | 1 | 0 | 1 | 0 | 0 | 2 | 0 |
Asking for input from all meeting participants | 0 | 3 | 1 | 5 | 0 | 5 | 2 | 4 |
Informing the team about issues or mistakes related to patient safety | 2 | 6 | 12 | 2 | 4 | 3 | 5 | 4 |
Looking for improvement opportunities and speaking up with ideas | 1 | 1 | 0 | 3 | 4 | 1 | 5 | 3 |
Acknowledging own mistakes | NA | NA | NA | NA | NA | NA | 1 | 0 |
Familiarity | 10 | 4 | 9 | 6 | 8 | 4 | 10 | 8 |
Talking about personal, non-work matters (with team members) | 2 | 1 | 0 | 0 | 0 | 0 | 1 | 1 |
Talking about personal, non-work matters (with team leader) | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Laughing about a joke | 6 | 3 | 9 | 6 | 8 | 4 | 9 | 7 |