Skip to main content

Table 2 Multivariable analysis results showing the predicted probability (95% CI) of a patient of particular sex, age, or R/E providing a top-box response for each survey subdomain

From: The association between Asian patient race/ethnicity and lower satisfaction scores

 

Access

Moving Through Visit

Nurse/

Assistant

Care Provider

Personal Issues

Overall

Site A

NHW (ref)

0.622 (0.620–0.625)

0.556 (0.554–0.559)

0.781 (0.779–0.784)

0.832 (0.830–0.834)

0.755 (0.753–0.758)

0.820 (0.818–0.822)

Asian

0.509(0.503–0.514)

0.410(0.405–0.416)

0.631(0.626–0.636)

0.718(0.713–0.723)

0.602(0.597–0.608)

0.680(0.675–0.685)

Black

0.656(0.639–0.673)

0.543 (0.525–0.562)

0.772 (0.757–0.787)

0.818 (0.804–0.832)

0.732 (0.716–0.749)

0.808 (0.793–0.822)

Latino

0.627 (0.618–0.635)

0.540 (0.531–0.549)

0.774 (0.767–0.781)

0.817 (0.810–0.823)

0.729*(0.721–0.736)

0.808 (0.801–0.814)

Male (ref)

0.609 (0.605–0.612)

0.530 (0.526–0.534)

0.753 (0.750–0.756)

0.796 (0.793–0.799)

0.710 (0.707–0.714)

0.786 (0.783–0.789)

Female

0.5950*(0.593–0.598)

0.524 (0.521–0.527)

0.747 (0.745–0.750)

0.813(0.811–0.815)

0.727 (0.725–0.730)

0.791 (0.789–0.793)

Age 18–44 (ref)

0.554 (0.549–0.559)

0.476 (0.471–0.481)

0.714 (0.709–0.718)

0.760 (0.756–0.764)

0.683 (0.678–0.687)

0.739 (0.735–0.743)

Age 45–64

0.592(0.589–0.596)

0.552(0.548–0.555)

0.745(0.742–0.749)

0.818(0.815–0.820)

0.725(0.722–0.729)

0.794(0.791–0.797)

Age > = 65

0.628(0.625–0.631)

0.530(0.527–0.533)

0.771(0.768–0.774)

0.823(0.820–0.825)

0.739(0.735–0.742)

0.811(0.809–0.814)

No. responses

209,289

195,939

206,491

206,883

195,601

207,243

No. providers

1184

1182

1185

1185

1184

1184

Site B

NHW (ref)

0.648 (0.647–0.648)

0.543 (0.542–0.543)

0.820 (0.819–0.820)

0.862 (0.861–0.863)

0.822 (0.822–0.822)

0.859 (0.859–0.859)

Asian

0.522(0.521–0.523)

0.399(0.398–0.399)

0.678(0.677–0.679)

0.759(0.757–0.760)

0.682(0.681–0.683)

0.734(0.733–0.736)

Black

0.670 (0.667–0.673)

0.571 (0.569–0.572)

0.791 (0.789–0.793)

0.819 (0.817–0.822)

0.790 (0.789–0.792)

0.831 (0.828–0.833)

Latino

0.680 (0.677–0.684)

0.516 (0.513–0.519)

0.758 (0.755–0.761)

0.873 (0.870–0.876)

0.772 (0.770–0.774)

0.859 (0.856–0.862)

Male (ref)

0.645 (0.644–0.646)

0.533 (0.532–0.534)

0.811 (0.810–0.812)

0.854 (0.853–0.855)

0.803 (0.802–0.804)

0.847 (0.846–0.848)

Female

0.615*(0.614–0.616)

0.509 (0.508–0.510)

0.782(0.781–0.783)

0.836 (0.835–0.836)

0.793 (0.792–0.794)

0.831 (0.830–0.832)

Age 18–44 (ref)

0.535 (0.533–0.537)

0.450 (0.448–0.452)

0.729 (0.726–0.731)

0.755 (0.754–0.757)

0.746 (0.743–0.748)

0.751 (0.748–0.753)

Age 45–64

0.615(0.614–0.616)

0.522(0.521–0.523)

0.791(0.790–0.792)

0.845(0.844–0.846)

0.798(0.797–0.799)

0.840(0.839–0.840)

Age > = 65

0.659(0.658–0.659)

0.537(0.536–0.538)

0.811(0.810–0.812)

0.867(0.866–0.867)

0.814(0.813–0.815)

0.861(0.860–0.861)

No. responses

24,238

23,751

24,352

24,297

23,868

24,267

No. providers

1999

1999

1999

1999

1999

1999

  1. Significantly different from reference group *p < 0.01, p < 0.001