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Table 2 Multivariable analysis results showing the predicted probability (95% CI) of a patient of particular sex, age, or R/E providing a top-box response for each survey subdomain

From: The association between Asian patient race/ethnicity and lower satisfaction scores

  Access Moving Through Visit Nurse/
Assistant
Care Provider Personal Issues Overall
Site A
NHW (ref) 0.622 (0.620–0.625) 0.556 (0.554–0.559) 0.781 (0.779–0.784) 0.832 (0.830–0.834) 0.755 (0.753–0.758) 0.820 (0.818–0.822)
Asian 0.509(0.503–0.514) 0.410(0.405–0.416) 0.631(0.626–0.636) 0.718(0.713–0.723) 0.602(0.597–0.608) 0.680(0.675–0.685)
Black 0.656(0.639–0.673) 0.543 (0.525–0.562) 0.772 (0.757–0.787) 0.818 (0.804–0.832) 0.732 (0.716–0.749) 0.808 (0.793–0.822)
Latino 0.627 (0.618–0.635) 0.540 (0.531–0.549) 0.774 (0.767–0.781) 0.817 (0.810–0.823) 0.729*(0.721–0.736) 0.808 (0.801–0.814)
Male (ref) 0.609 (0.605–0.612) 0.530 (0.526–0.534) 0.753 (0.750–0.756) 0.796 (0.793–0.799) 0.710 (0.707–0.714) 0.786 (0.783–0.789)
Female 0.5950*(0.593–0.598) 0.524 (0.521–0.527) 0.747 (0.745–0.750) 0.813(0.811–0.815) 0.727 (0.725–0.730) 0.791 (0.789–0.793)
Age 18–44 (ref) 0.554 (0.549–0.559) 0.476 (0.471–0.481) 0.714 (0.709–0.718) 0.760 (0.756–0.764) 0.683 (0.678–0.687) 0.739 (0.735–0.743)
Age 45–64 0.592(0.589–0.596) 0.552(0.548–0.555) 0.745(0.742–0.749) 0.818(0.815–0.820) 0.725(0.722–0.729) 0.794(0.791–0.797)
Age > = 65 0.628(0.625–0.631) 0.530(0.527–0.533) 0.771(0.768–0.774) 0.823(0.820–0.825) 0.739(0.735–0.742) 0.811(0.809–0.814)
No. responses 209,289 195,939 206,491 206,883 195,601 207,243
No. providers 1184 1182 1185 1185 1184 1184
Site B
NHW (ref) 0.648 (0.647–0.648) 0.543 (0.542–0.543) 0.820 (0.819–0.820) 0.862 (0.861–0.863) 0.822 (0.822–0.822) 0.859 (0.859–0.859)
Asian 0.522(0.521–0.523) 0.399(0.398–0.399) 0.678(0.677–0.679) 0.759(0.757–0.760) 0.682(0.681–0.683) 0.734(0.733–0.736)
Black 0.670 (0.667–0.673) 0.571 (0.569–0.572) 0.791 (0.789–0.793) 0.819 (0.817–0.822) 0.790 (0.789–0.792) 0.831 (0.828–0.833)
Latino 0.680 (0.677–0.684) 0.516 (0.513–0.519) 0.758 (0.755–0.761) 0.873 (0.870–0.876) 0.772 (0.770–0.774) 0.859 (0.856–0.862)
Male (ref) 0.645 (0.644–0.646) 0.533 (0.532–0.534) 0.811 (0.810–0.812) 0.854 (0.853–0.855) 0.803 (0.802–0.804) 0.847 (0.846–0.848)
Female 0.615*(0.614–0.616) 0.509 (0.508–0.510) 0.782(0.781–0.783) 0.836 (0.835–0.836) 0.793 (0.792–0.794) 0.831 (0.830–0.832)
Age 18–44 (ref) 0.535 (0.533–0.537) 0.450 (0.448–0.452) 0.729 (0.726–0.731) 0.755 (0.754–0.757) 0.746 (0.743–0.748) 0.751 (0.748–0.753)
Age 45–64 0.615(0.614–0.616) 0.522(0.521–0.523) 0.791(0.790–0.792) 0.845(0.844–0.846) 0.798(0.797–0.799) 0.840(0.839–0.840)
Age > = 65 0.659(0.658–0.659) 0.537(0.536–0.538) 0.811(0.810–0.812) 0.867(0.866–0.867) 0.814(0.813–0.815) 0.861(0.860–0.861)
No. responses 24,238 23,751 24,352 24,297 23,868 24,267
No. providers 1999 1999 1999 1999 1999 1999
  1. Significantly different from reference group *p < 0.01, p < 0.001