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Table 2 Norway

From: What methods are used to promote patient and family involvement in healthcare regulation? A multiple case study across four countries

Individual/proactive

Collective/proactive

 • Interview with young social care users to inform system audit

 • Interview with disabled users to inform system audit

 • Questionnaire to next of kin to inform system audit

 • Questionnaire to young service users in system audit

 • Meeting with next of kin to inform system audit

 • Interviews with service users during system audit

 • Develop digital tool for communication with children under 13 in child protection services

 • Including interpreter in system audit of under aged refugees in child protective service institutions

 • Patient and user panel established for the regulatory body over time to inform all regulatory activity (national and regional level)

 • Next of kin as co-investigators in system audit

 • User involvement in inspection team

 • Organize seminars with adolescent user organization to inform system audit of child protective services

 • Develop national regulatory recommendations for user involvement in regulatory practice

 • Organize co-investigator experience workshop

Individual/reactive

Collective/reactive

 • Meeting between inspectors and next of kin in investigation of deaths

 • Regulator organizes meeting with patient and healthcare professionals in complaints cases or investigation of adverse events

 • Regulated right for patient/family to a meeting with service provider after a severe adverse event/death

 • Regulator contacts/consults with next of kin, informs about the process of investigation of the most severe adverse events conducted at the national level inspectorate investigation unit

 • Patient and user complaints can be sent to regulator

 
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BMC Health Services Research

ISSN: 1472-6963

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