|
TM1
|
Input service quality
|
CA1
|
Reasons for good input quality
|
Good partnership
|
|
CA2
|
Reasons for bad input quality
|
Resource constraint
|
|
TM2
|
Process service quality
|
CA3
|
Reasons for good process quality
|
Service integration
|
|
ART initiation regardless of CD4 count
|
|
Simplicity of ARV drug regimen
|
| | |
CA4
|
Reasons for bad process quality
|
Poor service compliance
|
|
prolonged waiting time
|
|
Work load
|
|
TM3
|
Output service quality
|
CA5
|
Reasons for good output quality
|
Patient retention
|
|
CA6
|
Reasons for bad output quality
|
high DBS result turnaround time
|
