Table 4 Summery of themes (TMs) and categories (CAs) developed based on KIIs data in respective quality components in Mekelle zone, Tigray, Northern Ethiopia
Themes (TMs) | Categories (CAs) | |||
|---|---|---|---|---|
Code | Name | Code | Name | |
TM1 | Input service quality | CA1 | Reasons for good input quality | Good partnership |
CA2 | Reasons for bad input quality | Resource constraint | ||
TM2 | Process service quality | CA3 | Reasons for good process quality | Service integration |
ART initiation regardless of CD4 count | ||||
Simplicity of ARV drug regimen | ||||
CA4 | Reasons for bad process quality | Poor service compliance | ||
prolonged waiting time | ||||
Work load | ||||
TM3 | Output service quality | CA5 | Reasons for good output quality | Patient retention |
CA6 | Reasons for bad output quality | high DBS result turnaround time | ||