Table 2 Health facilities not fulfilling 90% of process service quality performance verification indicators in Mekelle zone, Tigray, Northern Ethiopia (n = 12)
Process quality items | No of facilities | Percent |
|---|---|---|
Facility suitable opening hour | 8 | 66.7 |
Client greeting and welcoming | 7 | 58.3 |
Introducing himself to clients | 7 | 58.3 |
Waiting time to the counselor | 6 | 50 |
Adequacy of counseling session | 6 | 50 |
Counselor confidence during counseling | 7 | 58.3 |
Conduct history taking | 8 | 66.7 |
Conduct physical examination | 8 | 66.7 |
Screening for opportunistic infection | 8 | 66.7 |
Discus issues of reproductive health | 8 | 66.7 |
Support for disclosure | 7 | 58.3 |
Reviewing need of partner notification | 7 | 58.3 |
Reviewing ARV drug adherence | 7 | 58.3 |
Reviewing about safe sex practice | 8 | 66.7 |
Reviewing of HIV infection | 8 | 66.7 |
Screening for substance abuse | 6 | 50 |
Discus issues of psychosocial support | 7 | 58.3 |
Counseling for nutritional support | 8 | 66.7 |
Screening for STI | 8 | 66.7 |
Screening for cervical cancer | 8 | 66.7 |
Calling clients by name | 6 | 50 |
Encouraging women to ask questions | 6 | 50 |
Reviewing mothers understanding | 6 | 50 |
Conduct child growth assessment | 7 | 58.3 |
Review issues of child immunization | 8 | 66.7 |
Reviewing issues of infant feeding | 8 | 66.7 |
Initiating cotrimoxazole therapy | 9 | 75 |
Review TB risk assessment | 8 | 66.7 |
Conduct virological test at 6 weeks of age | 6 | 50 |
Conduct anti-body test at 18 months of age | 6 | 50 |