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Table 2 Health facilities not fulfilling 90% of process service quality performance verification indicators in Mekelle zone, Tigray, Northern Ethiopia (n = 12)

From: Level of quality of option B+PMTCT service provision in public health facilities in Mekelle zone, northern Ethiopia: cross-sectional study

Process quality items No of facilities Percent
Facility suitable opening hour 8 66.7
Client greeting and welcoming 7 58.3
Introducing himself to clients 7 58.3
Waiting time to the counselor 6 50
Adequacy of counseling session 6 50
Counselor confidence during counseling 7 58.3
Conduct history taking 8 66.7
Conduct physical examination 8 66.7
Screening for opportunistic infection 8 66.7
Discus issues of reproductive health 8 66.7
Support for disclosure 7 58.3
Reviewing need of partner notification 7 58.3
Reviewing ARV drug adherence 7 58.3
Reviewing about safe sex practice 8 66.7
Reviewing of HIV infection 8 66.7
Screening for substance abuse 6 50
Discus issues of psychosocial support 7 58.3
Counseling for nutritional support 8 66.7
Screening for STI 8 66.7
Screening for cervical cancer 8 66.7
Calling clients by name 6 50
Encouraging women to ask questions 6 50
Reviewing mothers understanding 6 50
Conduct child growth assessment 7 58.3
Review issues of child immunization 8 66.7
Reviewing issues of infant feeding 8 66.7
Initiating cotrimoxazole therapy 9 75
Review TB risk assessment 8 66.7
Conduct virological test at 6 weeks of age 6 50
Conduct anti-body test at 18 months of age 6 50