Table 2 dimensions of care and types of care experienced by women during uncomplicated births at health facility, n = 378
Experienced quality Dimensions | Sub-components of the dimension measured | Yes n(%) |
|---|---|---|
Human and physical resources | Attendant is available in the facility | 341(90.2) |
Clean and good-looking labor ward | 309(81.7) | |
Available electric light in the facility | 306(81) | |
Labor room is not crowded | 264(69.8) | |
Clean delivery beds/coach | 220(58.2) | |
Clean delivery room | 202(53.4) | |
Water is available in the facility | 189(50) | |
Clean toilet in the facility | 164(43.4) | |
Cognition | Initial assessment and health history taken at arrival | 359(95) |
The diagnoses were explained | 154(43)a | |
Caring procedures were explained to mother | 98(25.9) | |
Attendants answer mothers’ questions | 103(27.2) | |
Advised health promotion (breast feeding, diet, immunization, etc.) | 253(66.9) | |
Respect, dignity, equity | Communicate politely while giving services | 267(70.6) |
Curtains/barriers were used for privacy | 192(50.8) | |
Took consent/permission prior to any procedure | 88(23.3) | |
Emotional support | Showed compassion for mother’s concerns | 274(72.5) |
Supportive staff | 177(46.8) | |
Companions of mothers’ choice are allowed | 8(2.1) | |
Gave periodic updates on status and progress of labor | 134(35.4) |