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Table 1 Predefined domains and themes from the therapists interviews

From: Process evaluation of Prompt Mental Health Care (PMHC): the Norwegian version of Improving Access to Psychological Therapies

Domains

Themes

Organisation and establishment of a new service

• Motivated employees

• Pleased with skills training

• All team-members contributed to the establishment

• Challenge to promote PMHC and guided self-help

• Site stability

Target group of PMHC

• Compliance with criteria

• A wide range of clients included from all classes of society

Use of low-intensity treatment

• Guided self-help to a limited extent, perceived as more high-intensity treatment

• Good experiences with group-based psychoeducation

Focus on work participation

• Overall low degree of work-focus

• No routine for work-focussed treatment

Collaboration with other services

• Low frequency of collaboration

• Mainly good experiences

User involvement

• Important part of the CBT methodology

• Various degree of user involvement depending on level of treatment

Client satisfaction

• Majority of clients satisfied with treatment

Continuation of the service through local government funding

• Continuation with a slightly different organisational structure

• Maintain the target group and competence of the therapists

Participation in an RCT

• No major differences in daily routines

• More true to the model and the target group

Suggestions for future changes of PMHC

• Several suggestions, no common theme