Table 2 Users’ experiences and perceptions of RRT calls

RRT members introduce themselves to ward staff

70 (27.2%)

89 (32.1%)

0.05 [-0.03 – 0.13]

0.22

It is obvious who is the Team Leader at RRT calls

87 (33.9%)

151 (54.5%)

0.21 [0.12 – 0.29]

<0.01

The RRT invites me to state the reason for calling

219 (86.2%)

244 (89.4%)

0.03 [-0.02 – 0.09]

0.27

The RRT acknowledge my rationale for calling

152 (59.8%)

185 (67.8%)

0.08 [0.00 – 0.16]

0.06

The RRT team involve me in patient care during the call

161 (63.1%)

193 (70.2%)

0.07 [-0.01 – 0.15]

0.09

I feel confident speaking to the RRT during calls

166 (65.4%)

204 (74.2%)

0.09 [0.01 – 0.17]

0.03

The RRT communicates well with other staff

157 (63.1%)

191 (70.0%)

0.07 [-0.01 – 0.15]

0.09

I have witnessed conflicts during RRT calls

77 (30.7%)

45 (16.6%)

-0.14 [-0.21 – -0.07]

<0.01

When the patient remains on the ward there is a patient care plan

152 (60.1%)

186 (70.5%)

0.10 [0.02 – 0.19]

<0.01

The RRT team works together to develop a plan for the patient

164 (65.3%)

208 (76.8%)

0.11 [0.04 – 0.19]

<0.01

The RRT involves ward staff in development of the clinical plan

96 (37.9%)

147 (53.8%)

0.16 [0.07 – 0.24]

<0.01

The RRT should not leave until ward staff agree with their plan

261 (91.6%)

160 (58.2%)

-0.33 [-0.41 – -0.26]

<0.01

The RRT should document the clinical plan before leaving

275 (96.5%)

201 (72.8%)

-0.24 [-0.30 – -0.18]

<0.01

The RRT should handover to ward staff before leaving

266 (94.3%)

179 (64.6%)

-0.30 [-0.36 – -0.23]

<0.01

I should be able to read and understand the plan

276 (96.8%)

185 (67.0%)

-0.30 [-0.36 – -0.23]

<0.01

I should feel empowered to ask questions about the plan

267 (93.7%)

163 (59.3%)

-0.34 [-0.41 – -0.27]

<0.01

Poor communication results in recurrent RRT calls

233 (82.0%)

43 (15.8%)

-0.66 [-0.75 – -0.58]

<0.01