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Table 2 PHRU Zazi Evaluation Study Client Satisfaction with Clinic Flow Time by Phase (Phase 1, Feb-June 2018; Phase 2, June 2018–March 2019)

From: Level of adult client satisfaction with clinic flow time and services of an integrated non-communicable disease-HIV testing services clinic in Soweto, South Africa: a cross-sectional study

Variable

Overall

Phase 1

Phase 2

P-Value

Total time (in minutes) in clinica

 Median (IQR)

n = 614, 96.0 (79.0–121)

n = 283, 86.0 (72.0–108)

n = 331, 102 (87.0–136)

< 0.0001

Time (in minutes) spent in Receptiona

 Median (IQR)

n = 596, 17.0 (11.0–25)

n = 265, 15.0 (9.00–21)

n = 331, 19.0 (12.0–28)

< 0.0001

Time (in minutes) for pre-test counsellinga

 Median (IQR)

n = 615, 9.00 (7.0–13.0)

n = 283, 10.0 (7.0–14.0)

n = 332, 9.0 (6.5–13.0)

0.0755

 Min, Max

2, 83

2, 74

2,83

 

Total time (in minutes) for counsellor-led screeningsa

 Median (IQR)

n = 613, 19.0 (15.0–24.00)

n = 281, 17.0 (13.0–22.00)

n = 332, 21.0 (17.0–27)

<.0001

Time (in minutes) for Family History and Behaviour Surveya

 Median number of time (IQR)

n = 611, 7.0 (5.0–10)

n = 281, 8.0 (6.0–11)

n = 330, 6.0 (5.0–8)

<.0001

 Mean number of time (SD)

n = 611, 8.1 (4.54)

n = 281, 9.4 (5.3)

n = 330, 7.1 (3.4)

<.0001

 Min, Max number of time

n = 611, (2–65)

n = 281, (3–65)

n = 330, (2–22)

 

Time (in minutes) for post-test counsellinga

 Median (IQR)

n = 616, 7.0 (5.0–9)

n = 284, 7.0 (5.0–8)

n = 332, 8.00 (6.0–10)

<.0001

 Min, Max

1, 41

1, 17

1,41

 

Total time (in minutes) for counsellor HTS processa

 Median number of time (IQR)

n = 616, 39.0 (32.0–48.5)

n = 284, 36.5 (31.0–45)

n = 332, 41.5 (35.0–51)

<.0001

 Mean number of time (SD)

n = 616, 43.1 (15.9)

n = 284, 39.2 (12.2)

n = 332, 46.4 (17.8)

<.0001

 Min, Max number of time

n = 616, (18–138)

n = 284, (18–111)

n = 332, (21–138)

 

How would you rate the amount of time it took from when you entered the clinic until you were seen by a counsellor?a

 I feel very/somewhat satisfied (%)

575 (94.1)

262 (93.2)

313 (94.8)

0.6820

 I feel very/somewhat unsatisfied (%)

12 (2.0)

6 (2.1)

6 (1.8)

 

 Neutral (%)

24 (3.9)

13 (4.6)

11 (3.3)

 

How would you rate the amount of time it took the counsellor to provide the pre-test counselling you received?a

 I feel very/somewhat satisfied (%)

596 (97.5)

270 (96.4)

326 (98.5)

–

 I feel very/somewhat unsatisfied (%)

3 (0.5)

3 (1.1)

0 (0.0)

 

 Neutral (%)

12 (2.0)

7 (2.5)

5 (1.5)

 

How would you rate the amount of time it took the counsellor to provide the health screening tests and test results to you?a

 I feel very/somewhat satisfied (%)

594 (97.2)

272 (97.1)

322 (97.3)

0.9264

 I feel very/somewhat unsatisfied (%)

5 (0.8)

2 (0.7)

3 (0.9)

 

 Neutral (%)

12 (2.0)

6 (2.1)

6 (1.8)

 

How would you rate the amount of time it took the counsellor to provide the test results and post-test counselling you received?a

 I feel very/somewhat satisfied (%)

594 (97.9)

273 (98.2)

321 (97.6)

–

 I feel very unsatisfied (%)

1 (0.2)

1 (0.4)

0 (0.0)

 

 Neutral (%)

12 (2.0)

4 (1.4)

8 (2.4)

 

How would you rate the amount of time you spent with the nurse for further consultation and referrals?a

 I didn’t see the nurse (%)

201 (43.7)

195 (69.9)

6 (3.3)

<.0001

 I feel very/somewhat satisfied (%)

257 (55.9)

83 (29.7)

174 (96.1)

 

 Neutral (%)

2 (0.4)

1 (0.4)

1 (0.6)

 
  1. IQR interquartile range, SD standard deviation
  2. aOverall may not be equal to the sample size as a result of missing responses
  3. Counsellor-led HTS per phase is inclusive of pre-test counselling, phase-inclusive screenings, and post-test counselli
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BMC Health Services Research

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