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Table 2 PHRU Zazi Evaluation Study Client Satisfaction with Clinic Flow Time by Phase (Phase 1, Feb-June 2018; Phase 2, June 2018–March 2019)

From: Level of adult client satisfaction with clinic flow time and services of an integrated non-communicable disease-HIV testing services clinic in Soweto, South Africa: a cross-sectional study

VariableOverallPhase 1Phase 2P-Value
Total time (in minutes) in clinica
 Median (IQR)n = 614, 96.0 (79.0–121)n = 283, 86.0 (72.0–108)n = 331, 102 (87.0–136)< 0.0001
Time (in minutes) spent in Receptiona
 Median (IQR)n = 596, 17.0 (11.0–25)n = 265, 15.0 (9.00–21)n = 331, 19.0 (12.0–28)< 0.0001
Time (in minutes) for pre-test counsellinga
 Median (IQR)n = 615, 9.00 (7.0–13.0)n = 283, 10.0 (7.0–14.0)n = 332, 9.0 (6.5–13.0)0.0755
 Min, Max2, 832, 742,83 
Total time (in minutes) for counsellor-led screeningsa
 Median (IQR)n = 613, 19.0 (15.0–24.00)n = 281, 17.0 (13.0–22.00)n = 332, 21.0 (17.0–27)<.0001
Time (in minutes) for Family History and Behaviour Surveya
 Median number of time (IQR)n = 611, 7.0 (5.0–10)n = 281, 8.0 (6.0–11)n = 330, 6.0 (5.0–8)<.0001
 Mean number of time (SD)n = 611, 8.1 (4.54)n = 281, 9.4 (5.3)n = 330, 7.1 (3.4)<.0001
 Min, Max number of timen = 611, (2–65)n = 281, (3–65)n = 330, (2–22) 
Time (in minutes) for post-test counsellinga
 Median (IQR)n = 616, 7.0 (5.0–9)n = 284, 7.0 (5.0–8)n = 332, 8.00 (6.0–10)<.0001
 Min, Max1, 411, 171,41 
Total time (in minutes) for counsellor HTS processa
 Median number of time (IQR)n = 616, 39.0 (32.0–48.5)n = 284, 36.5 (31.0–45)n = 332, 41.5 (35.0–51)<.0001
 Mean number of time (SD)n = 616, 43.1 (15.9)n = 284, 39.2 (12.2)n = 332, 46.4 (17.8)<.0001
 Min, Max number of timen = 616, (18–138)n = 284, (18–111)n = 332, (21–138) 
How would you rate the amount of time it took from when you entered the clinic until you were seen by a counsellor?a
 I feel very/somewhat satisfied (%)575 (94.1)262 (93.2)313 (94.8)0.6820
 I feel very/somewhat unsatisfied (%)12 (2.0)6 (2.1)6 (1.8) 
 Neutral (%)24 (3.9)13 (4.6)11 (3.3) 
How would you rate the amount of time it took the counsellor to provide the pre-test counselling you received?a
 I feel very/somewhat satisfied (%)596 (97.5)270 (96.4)326 (98.5)
 I feel very/somewhat unsatisfied (%)3 (0.5)3 (1.1)0 (0.0) 
 Neutral (%)12 (2.0)7 (2.5)5 (1.5) 
How would you rate the amount of time it took the counsellor to provide the health screening tests and test results to you?a
 I feel very/somewhat satisfied (%)594 (97.2)272 (97.1)322 (97.3)0.9264
 I feel very/somewhat unsatisfied (%)5 (0.8)2 (0.7)3 (0.9) 
 Neutral (%)12 (2.0)6 (2.1)6 (1.8) 
How would you rate the amount of time it took the counsellor to provide the test results and post-test counselling you received?a
 I feel very/somewhat satisfied (%)594 (97.9)273 (98.2)321 (97.6)
 I feel very unsatisfied (%)1 (0.2)1 (0.4)0 (0.0) 
 Neutral (%)12 (2.0)4 (1.4)8 (2.4) 
How would you rate the amount of time you spent with the nurse for further consultation and referrals?a
 I didn’t see the nurse (%)201 (43.7)195 (69.9)6 (3.3)<.0001
 I feel very/somewhat satisfied (%)257 (55.9)83 (29.7)174 (96.1) 
 Neutral (%)2 (0.4)1 (0.4)1 (0.6) 
  1. IQR interquartile range, SD standard deviation
  2. aOverall may not be equal to the sample size as a result of missing responses
  3. Counsellor-led HTS per phase is inclusive of pre-test counselling, phase-inclusive screenings, and post-test counselli