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Table 3 The most frequent RFEs by ICPC-2 codes and initial response; medical consultation doctor, telephone advice, home visit by doctor, call out by ambulance and doctor (n = 32,386)

From: Contact characteristics and factors associated with the degree of urgency among older people in emergency primary health care: a cross-sectional study

ICPC-2 code

Initiated response & ICPC-2 code name

n

(%)

Rate a

Medical consultation doctor (n = 16,862)

 R02

Shortness of breath/dyspnoea

898

(5.3)

9

 D01

Abdominal pain/cramps general

786

(4.7)

8

 S18

Laceration/cut

627

(3.7)

6

 U71

Cystitis/urinary infection

604

(3.6)

6

 A11

Chest pain

491

(2.9)

5

 A03

Fever

440

(2.6)

4

Other

13,016

(77.2)

131

Telephone advice only (n = 11,856)

 A13

Concern about/fear of medical treatment

948

(8.0)

10

 A28

Limited function/disability

581

(4.9)

6

 U71

Cystitis/urinary infection

495

(4.2)

5

 A29

General symptom/complaint

376

(3.2)

4

 R02

Shortness of breath/dyspnoea

367

(3.1)

4

 D01

Abdominal pain/cramps general

358

(3.0)

4

Other

8731

(73.6)

88

Home visit by doctor (n = 2043)

 A96

Death

274

(13.4)

3

 R02

Shortness of breath/dyspnoea

155

(7.6)

1

 R81

Pneumonia

121

(5.9)

1

 A03

Fever

106

(5.5)

1

 A29

General symptom/complaint other

66

(3.2)

1

 D01

Abdominal pain/cramps general

56

(2.7)

1

Other

1265

(61.7)

13

Call out by ambulance and doctor (n = 1625)

 A11

Chest pain NOS

252

(15.0)

3

 R02

Shortness of breath/dyspnoea

159

(9.8)

2

 K01

Heart pain

149

(9.2)

2

 K90

Stroke/cerebrovascular accident

108

(6.7)

1

 D01

Abdominal pain/cramps general

59

(3.7)

1

 L13

Hip symptom/complaint

51

(3.2)

1

Other

847

(52.4)

9

  1. a Rate per 1000 inhabitants 70 years and older per year