Table 3 Study findings presented using NPT core constructs
NPT construct | Study themes |
|---|---|
Coherence | Barriers e.g. staff resistance Context e.g. service delivery model Facilitators e.g. accessibility and choice National policy context e.g. consistent protocol adherence Organisational factors e.g. tool to meet targets/save money Patient perspectives e.g. expectations ‘Selling’ telephone interventions e.g. to staff (incentives) |
Cognitive Participation | Barriers e.g. engagement Facilitators e.g. organisational perspectives Patient perspectives e.g. patient resistance |
Collective Action | Barriers e.g. I.T. systems Facilitators e.g. standardisation of approach PWP training e.g. in house training Resources to support telephone working e.g. working locations ‘Selling’ telephone interventions e.g. to patients |
Reflexive Monitoring | Barriers e.g. facility to monitor mode of delivery Facilitators e.g. demonstrable efficiency Quality assessment e.g. patient experience questionnaire Sustainability e.g. use of technology |