Table 3 The factors of contracted family doctors services

1. National government factors

1.1 National financial allocations

1.2 Extent of national policy support

1.3 Extent of policy support for family doctor service

1.4 Government propaganda

1.5Local government’s investment in special funds for contracted family doctor service

2. Community health service agency factors

2.1 Degree of development of informatization of community medical institutions

2.2 Completeness of the performance assessment mechanism of the family physician in the community

2.3 Community medical equipment update and supplement situation

2.4The situation that the resident gives the family doctor subsidy after signing a contract

2.5 Incentive mechanism

2.6Recognition of work by the leadership

3. Consumers-related factors

3.1 Extent of reduction in the incidence of disease because of patients/consumers signing up for this service

3.2 Extent of reduction in patients/consumers’ medical costs because of signing up for this service

3.3 Extent of improvement in the convenience of medical treatment because of signing up for this service

3.4 Extent to which community patients/consumers trust their family doctors

3.5 Patients/consumers are satisfied with the contracted services

3.6 A good medical environment

3.7 Extent to which patients/consumers respect, support, and cooperate with family doctors

3.8 Situation of the first diagnosis of the patients/ consumers

4. Contracted doctor-related factors

4.1 Extent of the increase in workload

4.2 Mastery knowledge and skills of general practice of contracted doctors

4.3Mastery knowledge and skills of health management of contracted doctors

4.4 Awareness of family doctors policy

4.5 Self-working ability

4.6 To be the wishes of a family doctor