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Table 2 Availability and accessibility of health care services at ROPD and PWOPD of Addis Ababa public hospitals, May 2018

From: Factors of patient satisfaction in adult outpatient departments of private wing and regular services in public hospitals of Addis Ababa, Ethiopia: a comparative cross-sectional study

 ROPD*PWOPD*Total
n (%)n (%)n (%)
A. Availability of health services
 Availability of drinking water
  Yes110 (73.8)64 (83.1)174 (77.0)
  No39 (26.2)13 (16.9)52 (23.0)
  Total149 (100)77 (100)226 (100)
 Availability of sign and direction
  Yes377 (77.3)359 (76.9)736 (77.1)
  No111 (22.7)108 (23.1)219 (22.9)
 Availability of ordered laboratory in the hospital
  All in all205 (71.9)102 (58.3)307 (66.7)
  Some59 (20.7)48 (27.4)107 (23.3)
  Not at all21 (7.4)25 (14.3)46 (10)
  Total285 (100)175 (100)460 (100)
 Availability of ordered X-ray (other internal organ laboratories) in the hospital
  All in all157 (76.6)119 (73.5)276 (75.2)
  Some26 (12.7)22 (13.6)48 (13.1)
  Not at all22 (10.7)21 (13)43 (11.7)
  Total205 (100)162 (100)367 (100)
 Availability of ordered drugs and supplies in the hospital
  Getting all216 (53.3)219 (51.9)435 (52.6)
  Getting Some158 (39.0)173 (41)331 (40.0)
  Not getting all31 (7.7)30 (7.1)61 (7.4)
  Total405 (100)422 (100)827 (100)
 Satisfaction due to the availability of clean latrine
  Dis-satisfied217 (73.8)171 (69.0)388 (71.6)
  Satisfied77 (26.2)77 (31.0)154 (28.4)
  Total294 (100)248 (100)542 (100)
B. Accessibility of health services
 Travel distance from home to hospital in KM
  < =10274 (56.1)256 (54.8)530 (55.5)
  11–40111 (22.7)105 (22.5)216 (22.6)
  41–8027 (5.5)21 (4.5)48 (5.0)
  > =8176 (15.6)85 (18.2)161 (16.9)
 Waiting time to enter OPD (at waiting area) in minute
  < =30202 (41.4)172 (36.8)374 (39.2)
  31–60125 (25.6)124 (26.6)249 (26.1)
  61–12083 (17.0)91 (19.5)174 (18.2)
  121–18038 (7.8)37 (7.9)75 (7.9)
  > =18140 (8.2)43 (9.2)83 (8.7)
 Satisfaction due to the cost of services
  Dissatisfied44 (13.6)47 (11.3)93 (12.5)
  Satisfied280 (86.4)369 (88.7)649 (87.5)
  Total324 (100)416 (100)742 (100)
 Satisfaction due to the accessibility of latrine
  Dissatisfied220 (74.8)174 (70.2)394 (72.7)
  Satisfied74 (25.2)74 (29.8)148 (27.3)
  Total294 (100)248 (100)542 (100)
  1. *ROPD Regular outpatient department, PWOPD Private wing outpatient department