Table 4 Comparison of outpatient satisfaction before and after the implementation of the comprehensive reservation service for non-emergency registration
Time | Before implementation (points: mean ± SD) | After implementation (points: mean ± SD) | t | P |
|---|---|---|---|---|
First quarter | 80.32 ± 13.30 | 87.11 ± 13.28 | 16.529 | 0.000 |
Second quarter | 82.18 ± 13.36 | 86.47 ± 13.47 | 10.348 | 0.000 |
Third quarter | 80.51 ± 13.59 | 87.86 ± 14.32 | 17.053 | 0.000 |
Fourth quarter | 81.68 ± 13.60 | 86.64 ± 14.48 | 11.439 | 0.000 |
Overall mean value | 81.17 ± 13.90 | 87.02 ± 13.62 | 13.749 | 0.000 |