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Table 4 Comparison of outpatient satisfaction before and after the implementation of the comprehensive reservation service for non-emergency registration

From: Effects of a comprehensive reservation service for non-emergency registration on appointment registration rate, patient waiting time, patient satisfaction and outpatient volume in a tertiary hospital in China

Time Before implementation (points: mean ± SD) After implementation (points: mean ± SD) t P
First quarter 80.32 ± 13.30 87.11 ± 13.28 16.529 0.000
Second quarter 82.18 ± 13.36 86.47 ± 13.47 10.348 0.000
Third quarter 80.51 ± 13.59 87.86 ± 14.32 17.053 0.000
Fourth quarter 81.68 ± 13.60 86.64 ± 14.48 11.439 0.000
Overall mean value 81.17 ± 13.90 87.02 ± 13.62 13.749 0.000
  1. P < 0.05:statistically significant