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Table 2 Comparison of the waiting time for registration and waiting time for consultation before and after the implementation of the comprehensive reservation service for non-emergency registration

From: Effects of a comprehensive reservation service for non-emergency registration on appointment registration rate, patient waiting time, patient satisfaction and outpatient volume in a tertiary hospital in China

Mode

Before implementation(minute)

After implementation(minute)

Time saved (minute)

t

p

Waiting time for registration

25.05 ± 8.17

1.00 ± 0.21

24.05 ± 7.31

131.999

0.000

Waiting time for consultation

60.30 ± 9.26

12.00 ± 3.00

48.30 ± 9.73

223.402

0.000

  1. P < 0.05: statistically significant