Skip to main content

Table 2 Comparison of the waiting time for registration and waiting time for consultation before and after the implementation of the comprehensive reservation service for non-emergency registration

From: Effects of a comprehensive reservation service for non-emergency registration on appointment registration rate, patient waiting time, patient satisfaction and outpatient volume in a tertiary hospital in China

Mode Before implementation(minute) After implementation(minute) Time saved (minute) t p
Waiting time for registration 25.05 ± 8.17 1.00 ± 0.21 24.05 ± 7.31 131.999 0.000
Waiting time for consultation 60.30 ± 9.26 12.00 ± 3.00 48.30 ± 9.73 223.402 0.000
  1. P < 0.05: statistically significant