| Reasons for reporting the incidents | ||||||||
---|---|---|---|---|---|---|---|---|---|
Healthcare context | Mis-understanding | Absence of interpreter at appointed time | Other complaints | Interpreter delayed | Deviation regarding interpreter agency | Limited interpreter competence | Telephone interpreter did not answer | Disturbing sounds during telephone interpreting | Total |
Primary healthcare | 3 | 53 | 29 | 34 | 68 | 21 | 40 | 6 | 254 |
Refugee medical centre | 1 | 46 | 4 | 9 | 35 | 10 | 20 | 4 | 129 |
Out-patient clinics at hospital | 1 | 17 | 8 | 6 | 6 | 13 | 5 | 1 | 57 |
Emergency care | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 2 |
Dental care | 3 | 53 | 12 | 23 | 17 | 14 | 11 | 7 | 140 |
Specialized care | 4 | 43 | 14 | 16 | 32 | 12 | 19 | 2 | 142 |
External care providers | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 2 |
Total | 12 | 213 | 67 | 88 | 160 | 70 | 96 | 20 | 726 |