| Phase 1 | Phase 2 | Phase 3 | |||
---|---|---|---|---|---|---|
T1 | T2 | T1 | T2 | T1 | T2 | |
Primary outcomes | ||||||
 Communication competences1 | X | X | X | X | X | X |
 Preventable adverse events (pAEs)2 | X | X | X | X | X | X |
Secondary outcomes | ||||||
 Healthcare provider satisfaction3 | X | X | X | X | X | X |
 Patient/treatment satisfaction3 (patients/social support providers) |  |  | X | X | X | X |
 Training-related outcomes4 | X | X | X | X | X | X |
 Personal outcomes5 | X | X | X | X | X | X |
 Organizational outcomes | ||||||
  Adherence safety culture6 | X | X | X | X | X | X |
  Subjective safety culture7 |  |  | X | X | X | X |
Covariates | ||||||
 Socio-demographic variables including migration status8 | X |  | X |  | X |  |