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Table 6 Factors associated with client satisfaction of FP services among FP users in public health facilities of Jigjiga town, Eastern Ethiopia, February–March 2017 (n = 492)

From: Determinants of client satisfaction with family planning services in public health facilities of Jigjiga town, Eastern Ethiopia

Variable Response Client satisfaction COR (95% CI) AOR (95% CI)
Satisfied
n (%)
Unsatisfied
n (%)
Knowledge Good 62 (21.1) 232 (78.9) 0.1 (0.07–0.16) .037 (.019–.072)*
Poor 143 (72.2) 55 (27.8) 1.00 1.00
Demonstrated how to use Yes 120 (63.5) 69 (36.5) 4.6 (3.1–6.7) 16.1 (8.4–30.7)*
No 84 (27.8) 218 (72.2) 1.00 1.00
Described side effect Yes 148 (54.6) 123 (45.4) 3.5 (2.4–5.1) 2.4 (1.4–4.2)*
No 57 (25.8) 164 (74.2) 1.00 1.00
Explained possibility of changing Yes 117 (59.4) 80 (40.6) 3.4 (2.4–5) .97 (.34–2.76)
No 88 (29.8) 207 (70.2) 1.00 1.00
Distance home to health facility < 30 min 106 (35.9) 189 (64.1) 0.56 (0.39–0.8) .24 (.14–.42)*
30 min-1 h 99 (50.3) 98 (49.7) 1.00 1.00
Provider gave good service Yes 181 (51.0) 174 (49.0) 4.9 (3–8) .58 (.1–3.6)
No 24 (17.5) 113 (82.5) 1.00 1.00
Waiting time No wait 25 (48.1) 27 (51.9) 2.5 (1.16–5.2) .02 (.002–.18)
<  30 min 111 (64.5) 61 (35.5) 4.8 (2.6–8.8) .37 (.07–2.1)
30 min- 1 h 49 (25.1) 146 (74.9) 0.9 (0.5–1.6) .1 (.012–.92)
> 1 h 20 (27.4) 53 (72.6) 1.00 1.00
Cleanness of the clinic Poor 20 (8.3) 221 (91.7) 0.006 (0.001–.052) .001 (.00–.02)
Neutral 171 (72.5) 65 (27.5) 0.2 (0.02–1.46) .04 (.002–.88)
Good 14 (93.3) 1 (6.7) 1.00 1.00
  1. *Statistically significant at p < 0.05 in the multivariable analysis