Table 2 Overall Quality of Care Assessment of SMC
Dimensions of care quality | Expected maximum Scores | Obtained maximum Scores | Ratio obtained Score on expected score |
|---|---|---|---|
Organizational accessibility | 21 | 19 | 0.90 |
Interpersonal Relationship | 15 | 12 | 0.80 |
Technical Skills | 33 | 23 | 0.70 |
Care Security | 24 | 12 | 0.50 |
Satisfaction of leaders | 330 | 267 | 0.81 |