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Table 7 Leadership and governance

From: Quality of care for non-communicable diseases in the Republic of Moldova: a survey across primary health care facilities and pharmacies

Leadership & Governance Facility type Region N (=60)
HC FDO North Centre South
Participation of health facilities in peer review meetings for quality improvement at district level (at least once a month, %) 79.55% 62.50% 66.67% 66.67% 90.48% 45
Availability of client feedback systems 81.8%*** 37.5%*** 77.8% 66.7% 66.7%  
Public display of the contact details of the MoH helpline for citizen complaints (%) 90.91%** 62.50%** 72.22% 76.19% 100.00% 50
Availability of information leaflets on the MoH helpline for citizens’ complaints (%) 75.00% 50.00% 72.22% 52.38% 80.95% 41
Availability of a box/book to collect public opinion on the quality of services (%) 81.82%*** 37.50%*** 77.78% 66.67% 66.67% 42