Table 7 Leadership and governance
Leadership & Governance | Facility type | Region | N (=60) | |||
|---|---|---|---|---|---|---|
HC | FDO | North | Centre | South | ||
Participation of health facilities in peer review meetings for quality improvement at district level (at least once a month, %) | 79.55% | 62.50% | 66.67% | 66.67% | 90.48% | 45 |
Availability of client feedback systems | 81.8%*** | 37.5%*** | 77.8% | 66.7% | 66.7% | |
Public display of the contact details of the MoH helpline for citizen complaints (%) | 90.91%** | 62.50%** | 72.22% | 76.19% | 100.00% | 50 |
Availability of information leaflets on the MoH helpline for citizens’ complaints (%) | 75.00% | 50.00% | 72.22% | 52.38% | 80.95% | 41 |
Availability of a box/book to collect public opinion on the quality of services (%) | 81.82%*** | 37.50%*** | 77.78% | 66.67% | 66.67% | 42 |