|
Participation of health facilities in peer review meetings for quality improvement at district level (at least once a month, %)
|
79.55%
|
62.50%
|
66.67%
|
66.67%
|
90.48%
|
45
|
|
Availability of client feedback systems
|
81.8%***
|
37.5%***
|
77.8%
|
66.7%
|
66.7%
| |
|
Public display of the contact details of the MoH helpline for citizen complaints (%)
|
90.91%**
|
62.50%**
|
72.22%
|
76.19%
|
100.00%
|
50
|
|
Availability of information leaflets on the MoH helpline for citizens’ complaints (%)
|
75.00%
|
50.00%
|
72.22%
|
52.38%
|
80.95%
|
41
|
|
Availability of a box/book to collect public opinion on the quality of services (%)
|
81.82%***
|
37.50%***
|
77.78%
|
66.67%
|
66.67%
|
42
|
