Table 1 Incidence of language barrier, interpreter use, unmet interpreter need and perceived costs saving potential
Frequency consultations with language barriers (hindering direct quality communication) | |||||||||
p < 0.001 (FD vs. PCP) | N total | < 1x/ year | ≥ 1x/year (<1x/month) | ≥ 1x/month (<1x/week) | ≥ 1x/week | ||||
Total | 599 | 55 | 9.2% | 153 | 25.5% | 206 | 34.3% | 185 | 30.9% |
FD | 351 | 46 | 13.1% | 87 | 24.8% | 124 | 35.3% | 94 | 26.8% |
PCP | 247 | 9 | 3.6% | 66 | 26.7% | 81 | 39.5% | 91 | 36.8% |
Frequency interpreter interventionsa | |||||||||
p = 0.003 (FD vs. PCP) | N total | < 1x/ year | ≥ 1x/year (<1x/month) | ≥ 1x/month (<1x/week) | ≥ 1x/week | ||||
Total | 506 | 338 | 66.8% | 120 | 23.7% | 41 | 8.1% | 7 | 1.4% |
FD | 286 | 210 | 73.4% | 56 | 19.6% | 17 | 5.9% | 3 | 1.1% |
PCP | 219 | 127 | 58.9% | 64 | 29.2% | 24 | 11.0% | 2 | 1.8% |
Frequency interpreter desired but currently not presenta | |||||||||
p = 0.06 (FD vs. PCP) | N total | < 1x/ year | ≥ 1x/year (<1x/month) | ≥ 1x/month (<1x/week) | ≥ 1x/week | ||||
Total | 501 | 61 | 12.2% | 177 | 35.3% | 196 | 39.1% | 67 | 13.4% |
FD | 285 | 42 | 14.7% | 105 | 36.8% | 107 | 37.5% | 31 | 10.9% |
PCP | 215 | 19 | 8.8% | 72 | 33.5% | 88 | 40.9% | 36 | 16.7% |
Frequency cost saving potential through additional interpreter usea | |||||||||
p = 0.66 (FD vs. PCP) | N total | < 1x/ year | ≥ 1x/year (<1x/month) | ≥ 1x/month (<1x/week) | ≥ 1x/week | ||||
Total | 423 | 138 | 32.6% | 176 | 41.6% | 92 | 21.8% | 17 | 4.0% |
FD | 234 | 73 | 31.2% | 104 | 44.4% | 48 | 20.5% | 9 | 3.9% |
PCP | 188 | 65 | 34.6% | 72 | 38.3% | 43 | 22.9% | 8 | 4.3% |