Social media 5-star rating | NHC 5-star rating | |
---|---|---|
Social media 5-star rating | – | 0.41*** |
NHC 5-star rating | 0.41*** | – |
Experience-of-care survey rating | ||
Overall rating | 0.57*** | 0.53*** |
Percentage of recommendation | 0.56*** | 0.46*** |
Staff & administration | 0.46*** | 0.40*** |
Care provided to residents | 0.49*** | 0.44*** |
Food & meals | 0.40*** | 0.30*** |
Autonomy | 0.47*** | 0.46*** |
Physical environment | 0.53*** | 0.52*** |
Quality measures | ||
Number of deficiency citations | − 0.33*** | − 0.49*** |
Adjusted registered nurse staffing | 0.34*** | 0.39*** |
Adjusted total nurse staffing | 0.36*** | 0.48*** |
Number of complaints | −0.35*** | − 0.48*** |