Fig. 2

Clinic Staff Daily Time Distribution. Clinic staff activities were classified into three groups for the four staff categories. Direct patient interaction includes any activity involving one-to-one interaction between a patient and staff member, administrative work involves activities such as searching for files and updating patient registers, and activities such as chatting or taking a break were included under the “Other” category. Average time (in minutes) spent on each type of activity were graphed for each hour to show the distribution of activities throughout a work day. Times do not necessarily add up to 60 min as the numbers presented represent averages over all staff (some of whom did not contribute time in each time window presented). For all four categories, direct patient interaction is skewed right and peaks from 9 to 10 AM. There is no obvious trend for the administrative and other categories among the four staff categories