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Table 3 Overview of Documents Obtained in this Scoping Review

From: What makes mental health and substance use services youth friendly? A scoping review of literature

Author (Reference Number) Location Type of document Perspectives/ Description of services Organization and policy characteristics Environment characteristics Staff characteristics Treatment/ Service characteristics Expected Impact Definition
Armstrong [23] Canada Peer reviewed journal article Youth and Staff perspectives Youth voice ↑Youth engagement may lead to ↓stigma, ↓suicidality, ↑coping, ↑youth connections Youth participation in service design and delivery, under close support of professionals
Bardash [24] USA Dissertation Youth and Staff perspectives Transitional age focus, terminology Physical layout and décor, Informational materials Location and access, Youth-friendly environment may lead to ↑service uptake
Boyden, Muniz, & Laxton-Kane [25] UK Peer reviewed journal article Youth perspectives Communication and counselling skills
Davidson et al., [26] Canada Peer reviewed journal article Description of services Knowledge of, appreciation for, and lack of judgment towards youth culture
Davidson et al.[27] Canada Peer reviewed journal article Youth perspectives Knowledge of, appreciation for, and lack of judgment towards youth culture
Dixon et al. [28] Australia Peer reviewed journal article Staff perspectives Communication and counselling skills
Goodwin [29] New Zealand Presentation Description of services Youth voice, Integrated services, Confidentiality, Inclusive and culturally diverse Youth voice, Paradigms of working with youth Appointment times, Cost, First contact and assessment, Youth accessibility, appropriateness, affordability, and confidentiality
Hyman et al. [30] Canada Peer reviewed journal article Youth perspectives Values and attitudes Youth-friendly service provider may lead to ↑treatment engagement
James [31] Australia Peer reviewed journal article Description of services Youth voice Listen to youth, do so willingly and frequently, and take notice of what it hears
Kiselica [32] USA Peer reviewed journal article Description of services Inclusive services Physical layout and décor Paradigms of working with youth, Communication and counselling skills Appointment times, Recreational activities, Group activities, Innovative services Youth-friendly service provider and recreational activities may lead to ↑ treatment engagement Wide variety of strategies that appeal to youth and that facilitate establishment and maintenance of rapport
Kiselica [33] USA Book chapter Description of services Paradigms of working with youth Informal settings, flexible time schedules, instrumental activities, humor, self-disclosure, psychoeducational groups
Kiselica and Englar-Carlson [34] USA Book chapter Description of services Physical layout and décor Paradigms of working with youth, Communication and counselling skills, Appointment times, Recreational activities, Group activities, Innovative services Youth-friendly service provider may lead to ↑ treatment engagement Wide variety of strategies that appeal to youth and that facilitate establishment and maintenance of rapport
McCann and Lubman [35] Australia Peer reviewed journal article Youth perspectives Values and attitudes Appointment times, Youth practitioner fit, Individualized response Youth-friendly service provider may lead to ↑service satisfaction Youth feel engaged, valued, respected, supported to take control of their lives
McGorry [36] Australia Peer reviewed journal article Description of services Services that acknowledge and respond to cultural and developmental issues
Medlow et al. [37] Australia Peer reviewed journal article Youth perspectives Physical layout and décor Welcoming staff Greater consumer and carer involvement in planning and delivery
Muir, Powell & McDermott [38] Australia Peer reviewed journal article Youth perspectives Integrated services, Confidentiality, Transitional age focus Physical layout and décor Welcoming staff, Values and attitudes Youth voice, Location and access, Appointment times, Cost, Youth Practitioner fit Youth-friendly services (e.g. text messages) may lead to ↑treatment engagement WHO youth-friendly services definition
Paul Hamlyn Foundation and Mental Health Foundation [39] UK Guidelines/ Framework Description of services Youth voice, Confidentiality, Appropriate promotional approaches, Technological platforms, Youth voice Location and access, Appointment times, First contact and assessment, Youth practitioner fit, Recreational activities Youth engagement may lead to ↑service uptake, improved mental health, ↑youth empowerment, ↑transparency, ↓stigma, and ↑career development among youth WHO ‘You’re Welcome’ criteria
Persson, Hagquist & Michelson [40] Sweden Peer reviewed journal article Youth perspectives Safe space Youth voice, Physical layout and décor Welcoming staff, Communication and counselling skills Location and access, Appointment times, Caregiver involvement, Recreational approaches, Innovative approaches
Pinto [41] UK Peer reviewed journal article Description of services Adapt frameworks to meet current situation
Pope [42] UK Peer reviewed journal article Youth perspectives Appropriate promotional approaches Youth voice, Young staff members Younger staff, ↑visibility, youth designed publicity
Rhodes [43] USA Dissertation Staff perspectives Innovative approaches
Rickwood et al. [44] Australia Guidelines/ Framework Youth, Caregiver, Staff perspectives Youth voice, Integrated services, Inclusive and culturally diverse services Physical layout and décor, Informational materials Welcoming staff, Values and attitudes, Communication and counselling skills Individualized response WHO youth-friendly services definition
Rickwood, Van Dyke & Telford [45] Australia Peer reviewed journal article Description of services Physical layout and décor, Informational materials Youth participation in own health care and well-being management
Rosen and Howe [46] Australia Presentation Description of services Confidentiality, Inclusive services   Location and access, Appointment times, Cost
Scheve, Perkins & Mincemoyer [47] USA Peer reviewed journal article Youth perspectives Youth voice Listening to youth and applying their ideas may lead to ↑youth engagement in services
Stromback, Malmgren-Olsson & Wiklund [48] Sweden Peer reviewed journal article Youth perspectives WHO youth-friendly services definition
Ontario Centre of Excellence for Child and Youth Mental Health [49] Canada Guidelines/ Framework Description of services Confidentiality, Safe space, Inclusive and diverse Youth voice, Physical layout and décor Communication and counselling skills Location and access, Appointment times, Group activities Safe space – where one feels respected, valued, can express themselves authentically without fear of being judged
Youthline [50] New Zealand Guidelines/ Framework Description of services Appropriate promotional approaches, Technological platforms Informational materials Defined youth-friendly mental health resources