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Table 8 Quotes from the dataset related to theme 4

From: Engaging multiple stakeholders to improve speech and language therapy services in schools: an appreciative inquiry-based study

Quote No. Participant reference Quote
1. P1 “(the service) it is child-centred so it’s a service where they don’t care about resources or what they’re entitled to, no, they will push the boat out”
2. SLT “… more solutions … more actual support … so much time is spent finding out what is wrong instead of trying things out that might help”
3. SLT5 “…. this service isn’t restricted to his language only but his ability to interact more broadly”
4. SLT4 “the service also helps to adapt the environment he is in … so that he can learn”
5. P2 “What about an infinity symbol? … it’s like a figure of 8 or something … continuity and no break in services”
6. P2 “So it’s these arms … that hug that says, we’re there for you, we’re reaching you, we care about you”
7. SLT6 “The hand is for helping and a circle all around him (the child). There’s lots of people in his circle, they care”
8. P9 “A listening service ... a service that listens to you and respects you as a parent. Parent opinions are heard … everyone has something to bring to the table and everyone’s input needs to be respected equally”
9. SLT1 “I am putting an ear so that he (the child) is listened to and a speech bubble so he has a voice”
10. T5 “they (decisions) are led by child and parent … not the school or the professionals. So they identify what are the difficulties and they decide together how the people should address those difficulties”
11 P1 “everything has been a battle from day one. It’s affected my mental health. It has worn me down”
12. T5 “The SLT … I want her in … no … inside the inner circle not just in and out but actually getting stuck in to the goings on day to day … sharing the load in the classroom”
13. P7 “I just want the SLT in the school. I just want them in.. to be part of it- get stuck in.. helping in there...”
14. SLT1 “Not a top down service no.. not that … not ‘it is not our policy’ or ‘oh you’ve actually gone above what you’re entitled to’ … or ‘this is what we do’ … more than that … the practitioner being able to decide, cos you know the person best”
15. P8 “there is no waiting and the service follows the kid. Like early intervention … the difference is huge …. so not waiting and seeing.. but getting in there quickly”
16. SLT7 “..things are continually changing …. like the new oral language curriculum... the service needs to be able to respond to new developments all the time”
17. P7 “the service allows the practitioner to be part of it- get stuck in and help him (the child) to fight his corner in there (in school)- in a good way obviously”
18. P4 “You can’t learn that (real life skills) in a clinic room.. no way. So in this service she (the practitioner) is able to get really getting messy with it and get into the nitty-gritty with the child …”
  1. P parent, SLT speech and language therapist, T teacher