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Table 6 Potential for improvement: Parents’ perception of dissatisfaction with NICUs services. N 136

From: Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional study

N Questions from NSS-8
Overall question about parents satisfaction with care of the infant
 30 To what extent did you experience that one doctor had the principal responsibility for the child?
Overall question of parents satisfaction with their one care
 35 To what extent were the siblings’ reactions paid attention to?
 35 To what extent are you satisfied with the activities offered to the child’s siblings?
 29 To what extent did you experience stress/anxiety/sleeplessness in connection with the stay at the unit?
 28 During the child’s admission, do you think you were given the necessary information about the effects and side effects of new medication given to the child?
 27 To what degree do you think the doctors showed care and consideration for the child?
 26 Have you been given information about what to do if the child become ill/have a relapsed/need medical attention after retuning home?
 25 To what degree do you think the doctors signaled that they had time for you?
 24 While the child were admitted, were you at any time afraid that the child would have delayed injury/after-effects?
 23 To what extent did you experience that the care personnel provided relief or assistance to the admitted child during the stay?
 23 To what degree do you think the doctors were interested in hearing your opinions as next of kin?
 22 To what extent did you experience that you were taken care of later in the process?
 21 To what degree do you think the doctors appeared professionally competent?
 21 To what extent did you experience that the care personnel had consideration and care for you?
 17 Do you think you were given the necessary information for the period following discharge?
 17 To what degree do you think the doctors gave you and your child sufficient information regarding the prognosis/outcome?
 17 To what extent did you experience that you receive guidance /training in meeting your child’s needs?
 16 To what extent did you experience that the care personnel were interested in hearing your opinion as a next of kin?
 16 To what extent did you experience that the care personnel signaled that they had time for you?
 16 Were you angry, upset or disappointed in the hospital personnel during the stay?
 16 Do you think you were given the necessary information about how tests and examinations were to be carried out when the child were admitted?
 15 To what extent did you experience that you were taken care of upon arrival at the unit?
 15 I experienced that the personnel showed understanding and respect for our situation
 15 To what extent did you experience that the care personnel took your family situation into consideration?
  1. N = those parents (> 10%) that reportede low satisfaction with items and low satisfaction with overall item