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Table 5 Associations between perceived high and low satisfaction and some of the clinical interesting items from NSS-8

From: Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional study

  Overall question about parents satisfaction with care of the infant p ES (Phi)
Low satisfaction
N (%)
High satisfaction
N (%)
One doctor responsible (N559)
 Low degree 30 (77) 307 (59) .042 .09
 High degree 9 (23) 213 (41)   
  Overall question about parent satisfaction with care of parents p ES (Phi)
Low satisfaction
N (%)
High satisfaction
N (%)
Continuity of care (N564)
 Low degree 22 (46) 135 (26) .006 .12
 High degree 26 (54) 381 (74)   
Care personnel signaled that they had time for parents (N560)
 Low degree 16 (33) 25 (5) < 0.001 .31
 High degree 32 (67) 487 (95)   
Personnel showed understanding and respect for parents situation (N562)
 Low degree 15 (31) 22 (4) < 0.001 .30
 High degree 33 (69) 492 (96)   
Consideration and care from nurses (N561)
 Low degree 21 (44) 59 (11) < 0.001 .26
 High degree 27 (56) 451 (88)   
Consideration and care from doctors (N556)
 Low degree 27 (57) 150 (29) < 0.001 .17
 High degree 20 (43) 359 (71)   
Care personnel were interested in hearing your opinions as parents (N560)
 Low degree 16 (33) 61 (12) < 0.001 .17
 High degree 32 (68) 451 (88)   
Doctors were interested in hearing your opinions as parents (N557)
 Low degree 23 (48) 131 (26) .002 .14
 High degree 25 (52) 378 (74)   
Stress (N560)
 Low degree 19 (40) 263 (51)   
 High degree 29 (60) 249 (49) .16 .07
  1. Effect size (Phi) = small effec = .10, medium = .30 and large = .50