Skip to main content

Table 2 Percentages of respondents’ agreement with patient-centered care items

From: The importance of patient-centered care and co-creation of care for satisfaction with care and physical and social well-being of patients with multi-morbidity in the primary care setting

Patient-centered care item (Completely) agree (%)
Patient preferences
 I felt taken seriously 89.2
 My wishes and preferences were taken into account when choosing a treatment 80.4
 I was involved in decisions about my treatment 85.7
 The influence that the treatment can have on my life was taken into account 80.4
 I was helped to determine my own treatment goals 73.5
 I felt supported to achieve my treatment goals 77.0
 I received advice that I really could use 79.0
Physical comfort
 Attention was given to my physical comfort (such as the management of pain, shortness of breath) 84.7*
 Attention was paid to fatigue and insomnia 60.8*
 The (waiting) rooms were clean 90.0
 The (waiting) rooms were comfortable 74.3
 In the treatment room(s) and at the counter there was sufficient privacy 71.5
Coordination of care
 Everyone was well informed; I only had to tell my story once 81.5*
 The care was well attuned among the practitioners involved 81.7*
 I knew who was coordinating my care 71.9
 I could easily contact someone with questions 79.4
Continuity and transition
 When being referred to another care provider (specialist/dietician/physiotherapist) I was well informed about where to go and why 86.0*
 With a referral, all my information was passed on correctly 82.2*
 Advice (such as medication) from different practitioners (medical specialists and family doctor) was well attuned to each other 78.7*
 Treatment from the family doctor is in line with treatment from other care providers 84.7*
Emotional support
 Emotional support was also provided 53.0
 Attention was paid to possible feelings of fear, gloom, and anxiety 54.5
 I was made aware of the possibilities for more intensive emotional support 32.4
 Attention was paid to the impact of my health on my private life (family, relatives, work, social life) 52.0
Access to care
 It was no problem to go from my home to my family doctor and back again 80.4
 The general practice was easily accessible 94.7
 I could easily schedule an appointment quickly 85.6
 On a visit I didn’t have to wait long before it was my turn 69.4
 I could easily request a prescription refill 93.3
Information and education
 I was well informed 87.5
 The information I received was well explained 85.1
 I had easy access to my own data (lab results, medication overview, referrals) 55.2
 I could ask all the questions I wanted 89.6
Family and friends  
 With my consent, relatives were involved in my treatment 70.5*
 Attention was given to care and support provided by family members 57.4*
 Attention was given to possible questions from my family members 63.3*
  1. Note: Based on non-imputed data. *If applicable