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Table 5 Patient experience changes and diabetes outcome changes over time for survey respondents, community health worker vs. medical assistant vs. control group

From: The impact of integrating medical assistants and community health workers on diabetes care management in community health centers

  Community Health Worker (CHW) Arm (n = 166) Medical Assistant Arm (n = 171) Control Arm (n = 361)
Pre Post Over Time Pre Post Over Time Pre Post Over Time
Patients’ Experiences of Care (Mean, 95% Confidence Interval)          
Communication (CG-CAHPS) 68.6 (60.2, 77.1) 69.1 (60.5, 77.6) 0.5 (− 3.9, 4.9) 74.2 (64.5, 83.9) 76.1 (66.3, 85.9) 1.9 (− 2.4, 6.1) 71.1 (66.2, 75.9) 70.1 (65.2, 74.9) −1.0 (− 4.0, 2.0)
Access to Care (CG-CAHPS) 40.5 (30.0, 51.0) 41.2 (30.7, 51.8) 0.7 (− 4.6, 6.0) 62.2 (50.1, 74.4) 60.0 (47.7, 72.2) − 2.2 (− 7.4, 2.9) 55.7 (49.8, 61.6) 55.2 (49.2, 61.2) 0.5 (− 4.0, 3.1)
Patient Assessment of Chronic Illness Care (PACIC-11) 51.7 (46.0, 57.4) 53.8 (48.1, 59.5) 2.1 (− 2.0, 6.2) 47.5 (41.4, 53.6) 55.0 (48.9, 61.2) 7.5 (3.6, 11.5) *** 48.2 (44.8, 51.5) 51.8 (44.8, 51.5) 3.6 (0.7, 6.5)*
Patient Symptoms          
Problem Areas In Diabetes (PAID-5) (higher is better) 50.0 (44.6, 55.4) 51.9 (46.4, 57.3) 1.9 (− 2.7, 6.4) 61.4 (56.0, 66.9) 59.0 (53.4, 64.5) −2.4 (− 6.8, 2.0) 54.4 (51.1, 57.7) 57.8 (54.5, 61.1) 3.4 (0.2, 6.6)*
Hypoglycemic Events (% reporting an event in past 4 weeks) 51.9 (39.1, 64.7) 51.4 (38.7, 64.2) −0.5 (− 13.7, 12.9) 46.2 (34.3, 58.2) 52.7 (40.7, 64.8) 6.5 (− 6.3, 19.2) 49.6 (41.5, 57.7) 53.5 (45.4, 61.6) 3.9 (− 5.4, 13.2)
  1. Note: CG-CAHPS Clinician Group Consumer Assessment of Health Care Providers and Systems survey; Control variables used for adjustment: patient age, sex, self-rated health, patient-reported use of insulin, and insurance status. Statistically significant over time differences compared to the control groups are denoted in the following manner: * p < 0.05; Bold denotes statistically significant (p < 0.05) differences between an intervention and control group