PCMH criteria | Survey items used |
---|---|
Comprehensive care | |
 | Does the provider usually ask about medications and treatments prescribed by other doctors |
 | Does the provider provide care for new health problems |
 | Does the provider provide preventive healthcare |
 | Does the provider provide referrals to other health professionals |
 | Does the provider provide care for ongoing health problems |
Patient-centered care | |
 | Does the provider show respect for the medical, traditional, and alternative treatments other doctors may give |
 | Does the provider explain all healthcare options to participant |
 | Does the provider ask participant to help decide treatment choice |
Accessible care | |
 | Is it difficult to contact the provider by phone about a health problem during regular office hours |
 | Does the provider offer night and weekend office hours |
 | Does the provider speak the participant’s language or provide translation services |