Table 2 Scale descriptors for the Org-HLR Tool

1

There is no evidence that this occurs, and there is no support/commitment internally for undertaking work in this area.

2

There is no evidence that this occurs, but the organisation has made a commitment to it and planning has commenced.

3

There is evidence that this occurs sporadically across some parts of the organisation, but it is undertaken inconsistently and significant improvements are required.

4

There is evidence that this occurs consistently across most parts of the organisation, but improvements are required to embed it into organisational systems and processes.

5

This is routine practice, is undertaken consistently across all areas of the organisation, and has been embedded into organisational systems and processes.