Table 1 Assessment dimensions, sub-dimensions and number of performance indicators (PI) of the Org-HLR Tool
Assessment dimensions | Sub-dimensions | Number of Indicators |
|---|---|---|
1. External policy and funding environment | 1.1 External policy and funding environment | 4 |
2. Leadership and culture | 2.1 Financial management | 3 |
2.2 Leadership and commitment | 4 | |
2.3 Health literacy is an organisational priority | 4 | |
2.4 Equity and diversity focused | 4 | |
2.5 Consumer-centred philosophy | 3 | |
3. Systems, processes and policies | 3.1 Undertaking data collection and community needs identification | 9 |
3.2 Undertaking performance monitoring & evaluation | 5 | |
3.3 Undertaking service planning & quality improvement | 7 | |
3.4 Communication systems and processes | 8 | |
3.5 Internal policies and procedures | 6 | |
4. Access to services and programs | 4.1 Providing an appropriate service environment | 3 |
4.2 Supporting initial entry and ongoing access to services and programs | 8 | |
4.3 Providing outreach services | 3 | |
5. Community engagement and partnerships | 5.1 Undertaking community consultation and enabling consumer participation | 8 |
5.2 Partnerships with other organisations | 6 | |
6. Communication practices and standards | 6.1 Communication principles/standards | 10 |
6.2 Providing health information | 6 | |
6.3 Using media and technology | 5 | |
6.4 Providing health education programs | 3 | |
7. Workforce | 7.1 Recruiting and appropriate workforce | 4 |
7.2 Providing supportive working environments | 3 | |
7.3 Providing practice tools and resources | 8 | |
7.4 Providing ongoing professional development | 11 |