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Table 2 Variable assignment

From: Key nodes affecting patient satisfaction in a cross-regional referral service process: an empirical analysis study in Sichuan

Process evaluation element Variable Name Variable assignment
Overall satisfaction Y 1 = bad,2 = not bad,3 = good,4 = excellent
Satisfaction with transferring service at the primary-level hospital X1 hundred-mark system
Satisfaction with referral appointment registration X2
Satisfaction with claim of appointment number X3
Satisfaction with examination X4
Satisfaction with admission X5