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Table 1 Statistical analysis of patient satisfaction at different nodes

From: Key nodes affecting patient satisfaction in a cross-regional referral service process: an empirical analysis study in Sichuan

Statistics satisfaction with the transferring service in the primary-level hospital (hundred-mark system) satisfaction with referral appointment registration (hundred-mark system) satisfaction with claim of appointment number in the outpatient department (hundred-mark system) satisfaction with the examination (hundred-mark system) satisfaction with admission (centigrade) Overall satisfaction with the referral process
N Valid 100 100 100 100 100 100
Missing 4 4 4 4 4 4
Mean 91.020 88.930 90.780 90.660 90.200 3.490
Median 95.000 92.500 95.000 95.000 90.000 4.000
Mode 100.0 100.0 100.0 100.0 100.0 4.0
Standard deviation 11.079 13.213 12.188 13.805 11.131 .772
Skewness −1.466 −1.230 −1.640 −3.470 − 1.181 − 1.512
Standard error of skewness .241 .241 .241 .241 .241 .241
Kurtosis 2.137 .760 2.283 18.563 .767 1.759
Standard error of kurtosis .478 .478 .478 .478 .478 .478