Table 4 Division of responses to the open-ended question by factors based on Herzberg’s theory
Factors based on Herzberg’s theory | Satisfaction | No satisfaction | Total | ||||
|---|---|---|---|---|---|---|---|
N | % | N | % | N | % | ||
External hygiene factors | 1. Remuneration | 9 | 0.52% | 304 | 17.55% | 313 | 18.07% |
2. Working conditions | 4 | 0.23% | 24 | 1.39% | 28 | 1.62% | |
3. Relationships and the social contacts | 74 | 4.27% | 47 | 2.71% | 121 | 6.99% | |
4. Company policies | 14 | 0.81% | 228 | 13.16% | 242 | 13.97% | |
5. Professional status | 6 | 0.35% | 102 | 5.89% | 108 | 6.24% | |
Totality of external factors | 107 | 6.18% | 705 | 40.70% | 812 | 46.88% | |
Internal motivational factors | 6. Achievements | 114 | 6.58% | 4 | 0.23% | 118 | 6.81% |
7. Professional growth and promotion | 88 | 5.08% | 27 | 1.56% | 115 | 6.64% | |
8. Content of the work | 429 | 24.77% | 21 | 1.21% | 450 | 25.98% | |
9. Responsibility | 50 | 2.89% | 21 | 1.21% | 71 | 4.10% | |
10. Recognition | 69 | 3.98% | 80 | 4.62% | 149 | 8.60% | |
Totality of internal factors | 750 | 43.30% | 153 | 8.83% | 903 | 52.14% | |
Others | 7 | 0.40% | 10 | 0.58% | 17 | 0.98% | |
Total | 864 | 49.88% | 868 | 50.12% | 1732 | 100.00% | |