|
Phone calls with a Health Coach,%
|
54.0
|
54.6
|
50.4
|
58.6
|
50.2
|
70.2***
|
71.7***
|
73.6***
|
52.2
|
|
Help from a Health Coach by email (sent via patient portal vs. regular email not specified in question),%
|
28.7
|
33.9
|
28.7
|
25.0**
|
29.6
|
22.4***
|
26.2
|
21.7*
|
35.6
|
|
Read about health topics online on the health plan/other website,%
|
35.4
|
42.4
|
38.4
|
26.4***
|
39.1
|
22.4***
|
20.5***
|
15.9***
|
28.3**
|
|
Watch a video online on the health plan website or site like YouTube,%
|
24.5
|
27.4
|
27.9
|
18.0**
|
26.7
|
17.5***
|
15.2***
|
11.6***
|
24.3
|
|
Watch a DVD at home,%
|
16.1
|
15.5
|
16.4
|
16.1
|
15.7
|
20.7*
|
16.5
|
12.5
|
21.9*
|
|
Watch a video sent over the internet to a TV, DVD player, or computer by Netflix/Other,%
|
9.0
|
9.4
|
10.0
|
7.4
|
9.5
|
8.2
|
6.5
|
6.6
|
7.5
|
|
Use an interactive DVD or CD-ROM on a computer,%
|
7.4
|
10.8
|
7.2
|
5.1**
|
7.9
|
8.0
|
3.9**
|
3.5*
|
5.2
|
|
Watch live or recorded online webinar talks/presentations on a website like kp.org,%
|
14.3
|
15.0
|
17.3
|
9.8*
|
15.5
|
11.6*
|
9.4***
|
6.7**
|
8.1**
|
|
Use online interactive programs (read information, answer questions, get feedback),%
|
16.3
|
20.7
|
18.6
|
9.9***
|
18.0
|
11.4***
|
9.3***
|
5.3***
|
13.8
|
|
Listen to an audio podcast or other audio program on a computer, iPod, or MP3 player,%
|
5.4
|
4.9
|
6.8
|
4.0
|
5.9
|
4.6
|
3.6
|
2.7
|
3.2
|
|
Use a health-related app on a smartphone or tablet (e.g., iPad),%
|
7.2
|
10.8
|
7.4
|
4.3***
|
7.6
|
6.5
|
6.2
|
5.4
|
2.7**
|
|
Those who have a mobile device,%
|
17.0
|
18.4
|
17.0
|
14.8
|
17.0
|
17.0
|
20.9
|
19.0
|
6.5**
|
|
Join an online chat room or online community for members with similar health problems,%
|
4.7
|
6.5
|
4.9
|
3.0*
|
4.7
|
5.7
|
3.2
|
5.2
|
2.7
|
