Table 5 Overbooking quasi experiment. (OB=Overbooking)
From: Using overbooking to manage no-shows in an Italian healthcare center
Variable | Perc. difference (with - without OB) | Difference (with - without OB) | t-stats |
|---|---|---|---|
Hourly Revenue (Eur) | 15.4 | 6.9 | 2.76 |
Waiting time (Min) | 3.66 | 6.2 | 0.34 |
Idle time (Min) | −1.42 | −9.1 | −1.33 |
Overtime (Min) | 4.05 | 10 | 0.3 |
Number of days with OB | 112 | ||
of days without OB | 62 | ||