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Table 3 Proportions of time spent on main categories and subcategories of work tasks, for each profession based on self-reported data from the time study

From: Time utilization and perceived psychosocial work environment among staff in Swedish primary care settings

Work tasks Overall Registered nurse Primary care physician Care administrator Nurse assistant Allied professions
n % (min–max) n % (min–max) n % (min–max) n % (min–max) n % (min–max) n % (min–max)
Direct patient-related work tasks 342 37.2 (0.1–84.0) 139 42.6 (2.0–84.0) 75 35.9 (3.8–61.1) 53 19.9 (0.1–66.4) 42 40.4 (15.7–83.0) 33 40.8 (21.0–67.5)
Face-to-face contact with patients   73.1 (0–100)   55.2 (0–98.3)   81.8 (63.7–100)   84.6 (0–100)   90.0 (24.4–100)   88.8 (71.9–100)
Telephone contact with patients   22.4 (0–100)   39.8 (0–100)   15.9 (0–31.4)   8.5 (0–100)   4.6 (0–19.9)   9.2 (0–22.8)
Telephone contact with the patient’s next of kin   2.0 (0–100)   2.8 (0–19.1)   1.1 (0–9.2)   3.1 (0–100)   0.5 (0–3,2)   0.8 (0–4.6)
Remaining tasks   2.5 (0–66.5)   2.2 (0–45.4)   1.2 (0–18.6)   3.8 (0–55.6)   5.0 (0–66.5)   1.3 (0–14.2)
Indirect patient-related work tasks 348 30.9 (0.1–88.7) 138 27.6 (1.4–56.4) 75 34.1 (6.5–62.6) 60 45.3 (0.1–88.7) 42 18.2 (0.8–46.1) 33 27.8 (14.8–51.9)
Documentation in health care records, ordering tests   45.9 (0–100)   51.6 (12.5–100)   11.9 (0–59.6)   76.4 (0–100)   41.0 (0–94.0)   49.9 (11.4–83.2)
Reading health care records   11.8 (0–58.8)   13.3 (0–58.8)   16.8 (0.5–46.6)   0.9 (0–26.8)   8.6 (0–39.8)   17.8 (0–53.2)
Contact with other caregivers about patient cases   8.2 (0–100)   9.6 (0–37.8)   9.8 (0–31.5)   4.3 (0–100)   8.1 (0–60.7)   5.7 (0–26.7)
Dictation   6.1 (0–75.1)   1.0 (0–19.6)   24.0 (4.1–75.1)   0.6 (0–21.9)   0.7 (0–11.4)   3.7 (0–35.8)
Scheduling appointments   5.6 (0–100)   6.8 (0–50.0)   0.9 (0–4.7)   5.5 (0–100)   9.8 (0–100)   6.3 (0–46.9)
Signing journal entries   4.3 (0–55.7)   3.2 (0–19.6)   13.0 (0–55.7)   0.03 (0–1.1)   0.4 (0–4.9)   1.7 (0–15.3)
Referral management   2.6 (0–21.9)   1.5 (0–14.4)   5.5 (0–15.3)   1.7 (0–16.2)   0.9 (0–8.1)   4.0 (0–21.9)
Handling mail   2.2 (0–100)   1.3 (0–41.7)   2.8 (0–13.8)   3.8 (0–100)   2.6 (0–32.6)   0.9 (0–10.6)
Prescribing medical drugs   2.2 (0–29.2)   0.4 (0–6.5)   9.2 (0–29.2)   0.3 (0–5.7)   0.04 (0–1.6)   0.4 (0–6.3)
Entering data into health care records and quality registries   1.2 (0–35.3)   2.1 (0–35.3)   0.2 (0–2.7)   0.6 (0–8.5)   1.3 (0–24.2)   1.0 (0–18.3)
Drug management   1.1 (0–35.8)   2.0 (0–35.8)   0.8 (0–10.5)   0.4 (0–17.1)   0.4 (0–5.1)   0.03 (0–1.0)
Patient-related transport   1.1 (0–26.7)   1.7 (0–26.7)   0.8 (0–8.4)   0.0 (0–0)   1.2 (0–23.6)   1.0 (0–16.5)
Prescription of medical aids   0.9 (0–25.4)   1.9 (0–25.4)   0.3 (0–13.1)   0.0 (0–0)   0.4 (0–10.7)   0.2 (0–2.3)
Contact with authorities   0.6 (0–18.3)   0.5 (0–7.9)   0.7 (0–8.3)   0.3 (0–8.8)   0.2 (0–3.2)   1.7 (0–18.3)
Remaining tasks   6.4 (0–100)   3.2 (0–34.4)   3.2 (0–40.8)   5.2 (0–73.5)   24.5 (0–100)   5.7 (0–54.9)
Other work tasks 350 32.9 (3.5–99.3) 139 30.0 (3.5–98.0) 75 30.0 (11.1–89.6) 61 38.2 (9.0–99.3) 42 41.4 (14.1–77.0) 33 31.4 (6.1–52.4)
Meetings at the work place   21.0 (0–77.1)   23.4 (0–67.9)   24.6 (0–64.3)   18.7 (0–77.1)   14.2 (0–35.7)   16.1 (0–59.4)
Pauses   19.7 (0–100)   23.4 (0–78.5)   13.7 (0–42.4)   21.6 (0–65.7)   16.0 (4.3–35.8)   18.7 (1.2–100)
Other writing tasks/administration   15.9 (0–84.2)   14.4 (0–51.8)   6.3 (0–84.2)   32.4 (0–79.8)   16.8 (0–40.0)   11.7 (0–51.0)
Continuing education   10.2 (0–100)   8.3 (0–62.8)   21.6 (0–90.9)   4.8 (0–100)   2.4 (0–55.2)   12.9 (0–61.9)
Managing equipment and facilities, non-computer related   6.5 (0–55.6)   5.6 (0–41.4)   0.4 (0–10.1)   1.6 (0–17.9)   27.8 (0–55.6)   6.1 (0–38.8)
Managing e-mails   5.5 (0–47.0)   6.1 (0–26.9)   4.6 (0–15.9)   5.1 (0–26.5)   4.3 (0–16.2)   7.7 (0–47.0)
Receiving and performing mentoring   3.5 (0–63.7)   2.1 (0–36.2)   10.0 (0–63.7)   0.5 (0–7.5)   0.8 (0–8.4)   3.6 (0–41.1)
Meetings outside the work place   3.4 (0–61.3)   3.3 (0–33.1)   4.6 (0–61.3)   2.4 (0–21.3)   1.6 (0–19.2)   5.9 (0–37.4)
Waiting, non-computer related   2.0 (0–37.3)   2.4 (0–23.6)   1.6 (0–21.5)   0.4 (0–9.3)   3.6 (0–37.3)   1.9 (0–20.3)
Scheduling   1.6 (0–57.1)   1.4 (0–18.2)   2.2 (0–57.1)   2.0 (0–40.5)   1.1 (0–11.2)   0.9 (0–7.7)
Managing computer problems   1.3 (0–28.3)   1.0 (0–22.2)   1.5 (0–28.3)   2.2 (0–20.8)   1.1 (0–6.7)   0.9 (0–8.8)
Non-patient-related transport   0.9 (0–18.3)   0.8 (0–14.3)   1.0 (0–15.3)   0.2 (0–6.4)   0.5 (0–12.1)   2.5 (0–18.3)
Ordering medical supplies, including laundry   0.7 (0–23.0)   0.3 (0–6.5)   0.01 (0–0.5)   0.6 (0–23.0)   3.9 (0–12.1)   0.4 (0–5.6)
Non-patient-related telephone contacts   0.6 (0–20.5)   0.6 (0–9.0)   0.5 (0–20.5)   0.6 (0–6.0)   0.5 (0–3.0)   0.9 (0–13.6)
Remaining tasks   7.3 (0–40.0)   7.1 (0–40.0)   7.5 (0–37.8)   7.1 (0–27.5)   5.6 (0–26.0)   10.0 (0–38.9)
  1. The main categories have been marked with italics