Table 3 Forty-Eight Services & Average Ratings within Their Clustersa
Cluster and Item Names | Health improvement rating | Frequency of use rating | ||
|---|---|---|---|---|
Service providers | Community members | Service providers | Community members | |
Health Care | ||||
3. Pediatricians. | 4.08 | 4.44 | 4.12 | 4.35 |
6. An emergency or urgent care clinic (staffed with physicians and open in the evening hours). | 4.76 | 4.99 | 4.82 | 4.87 |
9. A sexual health clinic (offers cervical cancer tests, prenatal care, HIV prevention services). | 4.72 | 4.69 | 4.41 | 4.52 |
19. A service that helps patients coordinate health care services and referrals. | 4.40 | 4.59 | 4.53 | 4.93 (3) |
21. Health services that are culturally appropriate and available in many languages. | 4.44 | 4.74 | 4.76 | 4.60 |
23. On-site outpatient specialist health services (e.g asthma specialists and pulmonologist, stroke and diabetes care). | 4.52 | 4.96 | 4.59 | 4.78 |
27. A program that teaches people with disabilities to live independently. | 4.36 | 4.83 | 4.06 | 4.67 |
31. A walk-in medical clinic that is open 24/7. | 5.00 | 5.03 (5) | 4.88 | 4.77 |
38. A walk-in dental clinic (including the ability to see patients without dental coverage). | 5.08 | 4.91 | 5.18 (5)c | 4.83 |
44. Nutrition counseling (education sessions and workshops). | 4.44 | 4.41 | 4.12 | 4.43 |
45. Alternative/naturopathic services and training. | 4.08 | 4.39 | 4.06 | 4.47 |
Mental Health and Addictions | ||||
4. Mental health services that are accessible after hours, no waiting list, geared to income. | 5.48 (1)b | 4.9 | 5.53 (2) | 4.73 |
8. Drug and Alcohol Counseling that is accessible after-hours, with no waiting list, and geared to income. | 5.32 (2) | 4.72 | 5.12 | 4.55 |
18. Harm reduction program for substance abuse users (clean needles, safe injection site, etc.). | 4.56 | 4.59 | 4.71 | 4.75 |
29. Drop-in counseling (including treatment for specific mental health problems such as chronic depression, grief, post-traumatic stress disorder). | 5.16 (5) | 4.87 | 5.35 (3) | 4.70 |
41. A mental health crisis centre that is open after hours. | 4.24 | 4.73 | 5.59 (1) | 4.72 |
Youth | ||||
2. After-school and summer programs for children and youth. | 4.76 | 4.87 | 4.76 | 4.57 |
11. Mental health and substance abuse program for street-involved youth. | 5.2 (4) | 4.78 | 4.94 | 4.83 |
16. Counseling services for youth (should address issues like depressing, bullying, etc.). | 4.84 | 4.77 | 4.71 | 4.75 |
22. Educational support programs for youth (tutoring, literacy intervention, college/university application assistance). | 4.40 | 4.81 | 4.47 | 4.78 |
35. A “recreational centre” for youth (a safe place with no weapons, open on weekends, where youth meetings can be held). | 4.20 | 4.82 | 4.24 | 4.70 |
36. A walk-in health clinic for youth (open after hours, including sexual health services). | 4.92 | 4.83 | 5.00 | 4.63 |
39. Sports and recreational program for youth (organized by age). | 3.76 | 4.51 | 3.88 | 4.6 |
40. Comprehensive sexuality education programs for youth. | 4.36 | 4.46 | 4.18 | 4.48 |
Family | ||||
14. Counseling and support services for teen moms. | 4.72 | 4.82 | 4.35 | 4.7 |
34. A child care program (affordable, full day). | 4.48 | 4.71 | 4.88 | 4.87 |
42. Parenting support and education (gymboree, support groups, cooking classes). | 4.12 | 4.49 | 4.29 | 4.45 |
Social | ||||
7. A food bank (one that does not require identification. | 4.24 | 4.88 | 4.35 | 4.88 (5) |
13. Help finding affordable housing (e.g case managers). | 4.92 | 5.11 (1) | 4.94 | 4.98 (1) |
20. Adult educational services (e.g high school upgrading, literacy classes, life-skills classes, ESL classes). | 4.20 | 4.79 | 4.35 | 4.82 |
24. Job training (e.g youth programs or program that helps people find both temporary and permanent jobs, internships, and apprenticeships). | 4.28 | 4.90 | 4.35 | 4.92 (4) |
Community Centre and Recreation | ||||
5. Free, low-cost, accessible space that community members and service organizations can reserve for community gatherings. | 5.08 | 4.82 | 4.41 | 4.63 |
10. A place where people can come to socialize (e.g play games like foosball and table tennis and dance). | 4.20 | 4.82 | 4.12 | 4.58 |
28. A “hub” where social service organizations can provide services on a rotating basis (e.g on Mondays Agency A is there, on Tuesday’s, Agency B is there). | 4.36 | 4.57 | 4.41 | 4.67 |
30. A quiet space with computers and WiFi that can be used by the community. | 3.76 | 4.54 | 4.06 | 4.55 |
37. Fitness classes for parents and children (for example, free yoga classes). | 3.92 | 4.56 | 4.06 | 4.50 |
47. A fitness centre (for example, a place with exercise machines). | 3.76 | 4.50 | 3.94 | 4.42 |
Individuals Experiencing Homelessness | ||||
1. Mental health services for homeless individuals. | 5.48 (1)b | 5.07 (3) | 5.24 (4) | 4.77 |
17. Health services for the homeless (e.g treating cold and foot problems). | 4.84 | 4.92 | 5 | 4.95 (2) |
26. A place open 24 h/day where those who need to can come to stay warm, take showers, use clean washrooms, do laundry and sleep. | 4.72 | 4.89 | 5.18 (5)‡ | 4.80 |
Seniors | ||||
12. Outreach to help isolated seniors access health care and social services. | 5.28 (3) | 5.06 (4) | 4.94 | 4.83 |
25. In-home care and assistance for seniors. | 4.52 | 4.87 | 5.06 | 4.8 |
32. Assistance for seniors who need help getting to and from appointments. | 4.64 | 4.91 | 4.71 | 4.57 |
43. A program that provides classes and social events for seniors (e.g. fitness classes for seniors, English-as-a-second-language classes, teas, etc.). | 4.24 | 4.76 | 4.12 | 4.77 |
Specific populations | ||||
15. LGBTQ services/programs, drop-in programs, weekly programs. | 4.32 | 4.47 | 4.24 | 4.43 |
33. Services for women or families experiencing domestic violence. | 4.64 | 5.08 (2) | 4.65 | 4.68 |
46. A safe place specifically for women (for example, where women can drop-in during the day and where women’s groups can meet). | 4.56 | 4.87 | 4.41 | 4.75 |
48. Health services for Indigenous people. | 4.08 | 4.51 | 4.24 | 4.72 |