Table 2 Factor analysis, structure matrix

Employee involvement

Pleasant organisation

Quality of work front desk personnel

Quality of work residents ED

Quality of work medical specialists ED

Quality of work nurses ED

Quality of work assistant out-of-hours GP service

Quality of work nurse out-of-hours GP service

Quality of work ambulance driver out-of-hours GP service

Quality of work GP

Quality of the organisation

Quality of physical triage

Quality of triage by telephone

Quality of patient care

Quality, patient safety

Quality of care inadequate

Recommendation of organisation to acquaintance

Workload during work at the care centre

Workload during home visits

Workload during work at the call centre

Workload due to the amount of contacts

Workload due to self-referrals

Workload due to less urgent or unnecessary patients

Workload due to very urgent or complex patients

Workload due to triage

Workload due to arranging hospital admission

Workload due to arranging admission outside the hospital

Sufficient time for accurate patient care

Sufficient time to discuss patient care problems with colleagues

Sufficient time for direct patient care

Quality of work and available time

Co-operation out-of-hours GP service – ED, differences in culture/perspective

Co-operation out-of-hours GP service – ED, quality of medical performance

Co-operation out-of-hours GP service – ED, referral

Co-operation out-of-hours GP service – ED, feedback after referral

Co-operation out-of-hours GP service – ED, meeting

Co-operation out-of-hours GP service – ED, co-operation colleagues

Co-operation out-of-hours GP service – ED, acquaintance with colleagues

Co-operation out-of-hours GP service – ED, patient flow

Co-operation out-of-hours GP service – ED, efficiency

Co-operation out-of-hours GP service – ED, right care at right place

Variance explained (%)

Eigenvalues

Total number of items

Alpha