Table 2 Descriptive analysis of the narrative comments and the sentiment
Overall rating result (scaled-survey ratings)a | Length of comments (in words) | Number of topics mentioned | Sentiment of topics (N = 3453; in %) | Overall sentiment of comments (N = 1000; in %) | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Mean ± SD | p 1 | Total | Mean ± SD | p 1 | Positive | Neutral | Negative | p 2 | Positive | Neutral | Negative | p 2 | |
One star | 73.02 ± 78.04 | <.001 | 697 | 3.48 ± 2.15 | .209 | 1.6 | 1.9 | 96.6 | <.001 | 1.0 | 1.0 | 98.0 | <.001 |
Two stars | 79.05 ± 69.51 |  | 735 | 3.68 ± 1.17 |  | 4.1 | 1.4 | 94.6 |  | 1.5 | 1.0 | 97.5 |  |
Three stars | 72.62 ± 65.17 |  | 700 | 3.50 ± 2.05 |  | 14.6 | 6.3 | 79.1 |  | 2.5 | 12.5 | 85.0 |  |
Four stars | 48.53 ± 45.09 |  | 653 | 3.27 ± 2.11 |  | 61.1 | 6.1 | 32.8 |  | 57.5 | 15.0 | 27.5 |  |
Five stars | 38.45 ± 39.54 |  | 668 | 3.34 ± 2.10 |  | 97.2 | 0.3 | 2.5 |  | 98.5 | 0.5 | 1.0 |  |
Overall | 62.33 ± 63.17 |  | 3453 | 3.45 ± 2.10 |  | 34.5 | 3.2 | 62.4 |  | 32.2 | 6.0 | 61.8 |  |