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Table 2 Descriptive analysis of the narrative comments and the sentiment

From: A cross-sectional study assessing the association between online ratings and clinical quality of care measures for US hospitals: results from an observational study

Overall rating result (scaled-survey ratings)a Length of comments (in words) Number of topics mentioned Sentiment of topics (N = 3453; in %) Overall sentiment of comments (N = 1000; in %)
Mean ± SD p 1 Total Mean ± SD p 1 Positive Neutral Negative p 2 Positive Neutral Negative p 2
One star 73.02 ± 78.04 <.001 697 3.48 ± 2.15 .209 1.6 1.9 96.6 <.001 1.0 1.0 98.0 <.001
Two stars 79.05 ± 69.51   735 3.68 ± 1.17   4.1 1.4 94.6   1.5 1.0 97.5  
Three stars 72.62 ± 65.17   700 3.50 ± 2.05   14.6 6.3 79.1   2.5 12.5 85.0  
Four stars 48.53 ± 45.09   653 3.27 ± 2.11   61.1 6.1 32.8   57.5 15.0 27.5  
Five stars 38.45 ± 39.54   668 3.34 ± 2.10   97.2 0.3 2.5   98.5 0.5 1.0  
Overall 62.33 ± 63.17   3453 3.45 ± 2.10   34.5 3.2 62.4   32.2 6.0 61.8  
  1. aA higher number of stars indicate a better overall rating; Note: each rating result group contained 200 analysed narrative comments
  2. 1Kruskal Wallis test
  3. 2Chi-square test