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Table 6 Domains, items and scoring alternatives of the Picker Patient Experience Questionnaire

From: Evaluating patient experiences in decentralised acute care using the Picker Patient Experience Questionnaire; methodological and clinical findings

Domain and Item Scoring alternatives
Information and education
Item 1 - When you had important questions to ask a doctor, did you get answers that you could understand? Yes, always/Yes, sometimes/No/I had no need to ask
Item 2 - When you had important questions to ask a nurse, did you get answers that you could understand? Yes, always/Yes, sometimes/No/I had no need to ask
Coordination of care
Item 3 - Sometimes in a hospital, one doctor or nurse will say one thing and another will say something quite different. Did this happen to you? Yes, often/Yes, sometimes/No
Emotional comfort
Item 4 - If you had any anxieties or fears about your condition or treatment, did a doctor discuss them with you? Yes, completely/Yes, to some extent/No/I didn’t have any anxieties or fears
Item 8 - If you had any anxieties or fears about your condition or treatment, did a nurse discuss them with you? Yes, completely/Yes, to some extent/No/I didn’t have any anxieties or fears
Item 9 - Did you find someone on the hospital staff to talk to about your concerns? Yes, definitely/Yes, to some extent/No/I had no concerns
Respect patient preferences
Item 5 - Did doctors talk in front of you as if you weren’t there? Yes, often/Yes sometimes/No
Item 6 - Did you want to be more involved in decisions made about your care and treatment? Yes, definitely/Yes, to some extent/No
Item 7 - Overall, did you feel you were treated with respect and dignity while you were in hospital? Yes, always/Yes, sometimes/No
Physical comfort
Item 10 - Were you ever in pain? Yes/No
Item 10 a - If yes…
Do you think the hospital staff did everything they could to help control your pain?
Yes, definitely/Yes, to some extent/No
Involvement of family and friends
Item 11 - If your family or someone else close to you wanted to talk to a doctor, did they have enough opportunity to do so? Yes, definitely/Yes, to some extent/No/No family or friends were involved/My family didn’t want or need information/I didn’t want my family or friends to talk to a doctor
Item 12 - Did the doctors or nurses give your family or someone close to you all the information they needed to help you recover? Yes, definitely/Yes, to some extent/No/No family or friends were involved/My family or friends didn’t want or need information
Continuity and transition
Item 13 - Did a member of staff explain the purpose of the medicines you were to take at home in a way you could understand? Yes, completely/Yes, to some extent/No/I didn’t need an explanation/I had no medicines—go to question 15
Item 14 - Did a member of staff tell you about medication side effects to watch for when you went home? Yes, completely/Yes, to some extent/No/I didn’t need an explanation
Item 15 - Did someone tell you about danger signals regarding your illness or treatment to watch for after you went home? Yes, completely/Yes, to some extent/No