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Table 1 Integrated model of unintended consequences within healthcare organizations

From: Wait time management strategies for total joint replacement surgery: sustainability and unintended consequences

 

ANTICIPATED

(direct or indirect)

UNANTICIPATED

(direct or indirect)

DESIRABLE

Goals and intended consequences

Serendipities

UNDESIRABLE

Trade-offs

Negative consequences

(“Classic” unintended consequences)

  1. Source: Bloomrosen et al. [15] and Rogers [16]
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BMC Health Services Research

ISSN: 1472-6963

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