Table 3 Post-simulation interview questions with service providers
Demographics and background | Age, gender IT literacy (Poor/Fair/Good /Excellent) Number of years telehealth experience |
Technical domain | How well did the system perform during consultations? Did you experience any technical problems? Were the problems expected or unexpected? Were you able to fix these problems? How? Did you find the video service easy to use? Why/why not? How does it compare to the telephone service in terms of ease of use? How stressful was it using the video service? How does it compare to the telephone service in terms of stress levels? Can you think of any ways the video capability could be improved? |
Training | Now that you’ve run through a few scenarios, do you think the training that you received was sufficient? Can you think of any areas where training or extra training is needed? |
Safety and quality domain | Did you have any fears or reservations about using the video service? Have these been realised? Did using the video capability make it easier to communicate with callers? Were you able to get more information from callers? Do you think you were able to give better advice using video compared to the telephone? Do you have any other comments you’d like to make about the simulations or the video service in general? |