Table 2 Domains, sub-domains and exemplar statements of Organisational Health Literacy Responsiveness
Domains | Sub-Domains | Exemplar statements |
|---|---|---|
1. External policy and funding environment | 1.1. External policy and funding environment | There are policy frameworks available to guide health literacy work within our organisation |
2. Leadership and culture | 2.1. Financial management | Health literacy improvement activities are resourced over the long term |
2.2. Leadership and commitment | Managers and decision makers are committed to leading change and health literacy improvements activities across the organisation | |
2.3. Health literacy is an organisational priority | Our organisation has clearly defined health literacy goals and objectives | |
2.4. Equity and diversity focused | Equity and diversity principles are embedded into organisational plans and policies | |
2.5. Consumer-centred philosophy | There is a commitment to delivering consumer-centred care at all levels of our organisation | |
3. Systems, processes and policies | 3.1. Data collection and community needs identification | There is a mechanism in place for determining the health literacy needs of clients and the community |
3.2. Performance monitoring and evaluation | Our organisation’s performance indicators include measures on our health literacy practice | |
3.3. Service planning and quality improvement | Our organisation undertakes quality improvement activities/projects for health literacy | |
3.4. Communication systems and processes | Handover procedures between practitioners incorporate notes on the health literacy needs of clients | |
3.5. Internal policies and procedures | We have policies and procedures in place to support equitable access to services | |
4. Access to services and programs | 4.1. Service environment | Our buildings and venues/facilities are accessible (e.g. affordable parking, ramp access, and close to public transport) |
4.2. Initial entry and ongoing access | We have clear access and referral pathways in place | |
4.3. Outreach services | We utilise appropriate support workers to deliver services within the home and community | |
5. Community engagement and partnerships | 5.1. Community consultation and consumer participation | Our organisation consults with the community to develop an understanding of their health and health literacy needs |
5.2. Partnerships with other organisations | Our organisation works collaboratively with service partners to co-design services, programs, materials and referral pathways | |
6. Communication practices and standards | 6.1. Communication principles/standards | We tailor our written and verbal communication to the specific needs of our target groups (e.g. culture, age, gender, sexuality, cognitive abilities etc.) |
6.2. Health information provision | We provide health information using processes that support individual clients learning preferences | |
6.3. Use of media and technology | Our website can be accessed in languages commonly spoken in our service region | |
6.4. Health education programs | We deliver health education and promotion initiatives that aim to build the health literacy of the community | |
7. Workforce | 7.1. Recruitment | Our organisation has established a set of health literacy competencies required by staff |
7.2. Supportive working environments | Our clinical services are structured in a way that provides practitioners with adequate time to undertake their work effectively | |
7.3. Practice tools and resources | Our clinicians are provided with decision-making tools and frameworks to support them with their health literacy practice | |
7.4. Ongoing professional development | Our organisation regularly assesses the knowledge, skills and competencies of staff in relation to health literacy |