Table 2 Item characteristics of the first full model using all 35 PCC items (n = 464)
Item | Valid n | Missing | Mean | sd | |
|---|---|---|---|---|---|
Patients’ preferences | |||||
  1. | Healthcare professionals treat clients with dignity and respect | 463 | 1(0.2%) | 4.31 | .66 |
  2. | Healthcare is focused on improving the quality of life of clients | 463 | 1(0.2%) | 3.91 | .83 |
  3. | Healthcare professionals take client’s preferences into account | 463 | 1(0.2%) | 3.91 | .71 |
 4. | Healthcare professionals involve clients in decisions regarding their care | 460 | 4(0.9%) | 3.21 | 1.02 |
 5. | Clients are supported to set and achieve their own treatment goals | 456 | 8(1.7%) | 3.18 | 1.12 |
Physical comfort | |||||
  6. | Healthcare professionals pay attention to pain management | 453 | 11(2.4%) | 3.50 | 1.14 |
  7. | Healthcare professionals take client’s preferences for support with their daily living needs into account | 462 | 2(0.4%) | 3.90 | .86 |
 8. | Clients’ areas are clean and comfortable | 441 | 23(5.0%) | 3.19 | .91 |
  9. | Clients have privacy | 460 | 4(0.9%) | 3.29 | 1.02 |
Coordination of care | |||||
  10. | Healthcare professionals are well-informed; clients need to tell their story only once | 453 | 11(2.4%) | 3.31 | .84 |
  11. | Care is well-coordinated between professionals | 464 | 0 (0.0%) | 3.50 | .82 |
 12. | Clients know who is coordinating their care | 451 | 13(2.8%) | 3.65 | 1.17 |
 13. | Clients have a first point of contact who knows everything about their condition and treatment | 459 | 5(1.1%) | 3.94 | 1.04 |
  14. | Healthcare professionals work as a team in care delivery to clients | 462 | 2(0.4%) | 4.10 | .87 |
Emotional support | |||||
  15. | Healthcare professionals pay attention to client’s anxiety about their situation | 421 | 43(9.3%) | 3.99 | .88 |
  16. | Healthcare professionals involve relatives in the emotional support of the client | 456 | 8(1.7%) | 3.61 | .96 |
  17. | Healthcare professionals pay attention to client’s anxiety over the impact of their illness on their loved ones (if applicable) | 375 | 89(19.2%) | 3.30 | 1.16 |
Access to care | |||||
  18. | The building is accessible to all clients | 458 | 6(1.3%) | 4.03 | 1.00 |
  19. | Clear directions are provided to and inside the building | 447 | 17(3.7) | 3.16 | 1.25 |
  20. | It is easy to schedule an appointment | 461 | 3(0.6%) | 3.28 | 1.01 |
 21. | Waiting times for an appointment are acceptable | 457 | 7(1.5%) | 3.25 | .95 |
 22. | Language is not a barrier for access to care | 453 | 11(2.4%) | 2.93 | 1.28 |
Continuity and transition | |||||
  23. | When a client is transferred to another ward, relevant patient information is transferred as well | 459 | 5(1.1%) | 3.33 | 1.04 |
  24. | Clients who are transferred are well-informed about where they are going, what care they will receive and who will be their contact person | 440 | 24(5.2%) | 3.55 | 1.00 |
  25. | Clients get skilled advice about care and support at home after discharge | 432 | 32(6.9%) | 3.46 | 1.03 |
Information and education | |||||
 26. | Clients are well-informed about all aspects of their care | 435 | 29(6.3%) | 3.21 | .98 |
  27. | Clients can access their care records | 406 | 58(12.5%) | 2.87 | 1.47 |
  28. | Clients are in charge of their own care | 444 | 20(4.3%) | 2.93 | 1.10 |
  29. | Healthcare professionals support clients to be in charge of their care | 451 | 13(2.8%) | 3.41 | 1.02 |
 30. | There is open communication between clients and healthcare professionals | 449 | 15(3.2%) | 3.83 | .94 |
 31. | Healthcare professionals have good communication skills | 464 | 0 (0.0%) | 3.72 | .77 |
Family and friends | |||||
 32. | Accommodation for relatives is provided | 413 | 51(11.0%) | 1.43 | .81 |
  33. | Healthcare professionals involve relatives in decisions regarding the patient’s care | 462 | 2(0.4%) | 4.11 | .91 |
  34. | Healthcare professionals pay attention to loved ones in their role as carer for the client | 461 | 3(0.6%) | 3.91 | .89 |
  35. | Healthcare professionals pay attention to the needs of family and friends of the client | 455 | 9(1.9%) | 3.66 | .92 |