Table 12 Mean responses of the caregivers and patients
From: Agility assessment using fuzzy logic approach: a case of healthcare dispensary
S.No | Agility Criteria | Rating in Likert’s scale of range 0-10 | Mean Response | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
D1 | D2 | D3 | D4 | D5 | D6 | D7 | D8 | D9 | D10 | |||
1 | Management structure of dispensary | 5 | 6 | 6 | 6 | 5 | 7 | 7 | 7 | 8 | 5 | 6.2 |
2 | Autonomy of work force | 7 | 6 | 7 | 6 | 6 | 7 | 6 | 7 | 6 | 7 | 6.5 |
3 | Top management support | 9 | 7 | 6 | 6 | 7 | 6 | 6 | 6 | 7 | 6 | 6.6 |
4 | IT integration | 7 | 6 | 7 | 6 | 5 | 7 | 6 | 6 | 5 | 7 | 6.2 |
5 | Automation of equipments | 7 | 6 | 6 | 6 | 5 | 6 | 5 | 6 | 4 | 7 | 5.8 |
6 | Change in service and technical process | 6 | 6 | 6 | 7 | 6 | 6 | 7 | 7 | 6 | 6 | 6.3 |
7 | Patient flow and time management | 6 | 7 | 8 | 8 | 7 | 9 | 6 | 9 | 7 | 6 | 7.3 |
8 | Visual Control | 5 | 6 | 7 | 6 | 7 | 5 | 6 | 7 | 7 | 6 | 6.2 |
9 | Patients’ response adaptation | 5 | 6 | 7 | 7 | 6 | 7 | 7 | 6 | 6 | 9 | 6.6 |
10 | Status of the Caregivers | 7 | 6 | 7 | 6 | 6 | 7 | 6 | 6 | 6 | 7 | 6.4 |
11 | Flexible work practices | 6 | 7 | 6 | 8 | 6 | 6 | 8 | 6 | 8 | 9 | 7 |
12 | Patients’ service quality | 9 | 7 | 9 | 7 | 8 | 9 | 7 | 6 | 7 | 9 | 7.8 |
13 | Optimum treatment cost | 7 | 6 | 5 | 6 | 5 | 5 | 6 | 7 | 6 | 7 | 6 |
14 | Patient and caregivers safety | 9 | 7 | 9 | 8 | 9 | 6 | 7 | 7 | 7 | 8 | 7.7 |
15 | Caregivers involvement | 9 | 8 | 7 | 8 | 7 | 6 | 6 | 6 | 5 | 6 | 6.8 |
Mean | 6.9 | 6.5 | 6.9 | 6.7 | 6.3 | 6.6 | 6.4 | 6.6 | 6.3 | 7.0 | ||