Table 1 Factor loadings matrix of the HSCE items (n = 247)
λ 1 | h 2 | |
|---|---|---|
Did you feel at ease in dealing with the staff? | ,883 | ,78 |
Was the staff reliable? | ,855 | ,73 |
Were you informed by the staff about the outcome of the visit and the course of the health care pathway for your relative? | ,854 | ,73 |
Where necessary, were you able to find a doctor who was willing to give you the information you needed? | ,838 | ,70 |
Was the staff timely when you requested help in caring your relative? | ,801 | ,64 |
Did you receive clear and comprehensible information on the facility organization from the staff (time of relatives’ visits)? | ,779 | ,61 |
Did the staff respect your privacy needs during the visits with your relative? | ,767 | ,59 |
Did you feel that your concerns were taken into account by the staff? | ,759 | ,58 |
Did you feel involved in decision making regarding your relative? | ,674 | ,45 |
Did the staff respect your privacy needs during the visits with your relative? | ,557 | ,31 |