Table 2 Details of the six factors and the scores of various factors
From: Residents’ satisfaction with primary medical and health services in Western China
Six factors | Details of each factor | mean | SD |
|---|---|---|---|
Subjective satisfaction factor F1 | Satisfaction with service attitude | 3.42 | 0.9 |
Satisfaction with professional skills | |||
Satisfaction with medical facilities | |||
Satisfaction with therapeutic effects | |||
Satisfaction with institutional environment | |||
Satisfaction with convenience | |||
Satisfaction with disease description | |||
Satisfaction with waiting time | |||
Satisfaction with drug prices | |||
Satisfaction with privacy protection | |||
Public health programme awareness factor F2 | National primary public health services | 3.76 | 1.19 |
Health records for everyone | |||
Health examination for elderly aged 65+ | |||
Management of severe mental illness | |||
Health institutions should distribute health education materials | |||
Health institutions provide chronic disease check-ups for people aged 35+ | |||
Maternal visits by health institutions | |||
Disease knowledge awareness factor F3 | How many times should one get hepatitis B vaccinations | 2.86 | 1.22 |
HIV transmission routes | |||
TB transmission routes | |||
Policy awareness factor F4 | Importance of policy | 4.77 | 0.75 |
Necessity of policy continuation | |||
Dietary health awareness factor F5 | Cooking oil 25 ml | 4.28 | 1.19 |
Cooking salt 6 g | |||
Healthy lifestyle awareness factor F6 | Obesity leads to other diseases | 4.6 | 0.92 |
Hot foods should not be taken for long period | |||
Overall score Fz | (5*F1 + 1*F2 + 2*F3 + 3*F4 + 2*F5 + 2*F6)/(5 + 1 + 2 + 3 + 2 + 2) | 3.9 | 0.52 |