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Table 4 Participant experience assessment by primary care domain overall and according to presence of chronic disease

From: Informing primary care reform in Greece: patient expectations and experiences (the QUALICOPC study)

Variable % Overall sample
n = 1964
% Patients with chronic disease
n = 1158
% Patients w/out chronic disease
n = 792
p-value*
Accessibility
 Opening hours are too restricted 28.8 30.8 25.7 0.025
 If I need a home visit I can get one 71.2 73.6 67.4 0.009
 The practice is close to where I live or work 81.5 80.1 83.7 0.048
 I had to wait too long on the phone 11.4 10.7 12.6 0.248
 The doctor did not take sufficient time 83.4 82.5 84.8 0.190
 It was easy to make an appointment 86.2 84.2 89.1 0.117
 Same or next day appointment 59.5 57.1 62.8 0.546
 I am able to see the GP in the evening, at night/weekend 72.8 71.9 70.3 0.509
Continuity and Coordination
 The GP had my medical history available in front of him/her 51.2 59.0 39.5 <0.0001
 The GP knows important information about my medical history 80.4 87.2 69.8 <0.0001
 The GP knows my living conditions 65.4 71.7 55.6 <0.0001
 During the past two years, the GP asked me about all the medications that I was taking 76.6 86.7 60.9 <0.0001
 It is difficult to get a referral to a medical specialist from my GP 10.1 8.9 10.7 0.257
Communication and Patient-Centred Care
 The GP was polite 94.8 95.6 94.2 0.157
 The GP listened carefully to me 92.5 93.1 91.6 0.233
 The GP looked at me when I was talking 88.4 88.2 91.0 0.053
 The GP asked me questions about my health problem 91.9 91.9 91.9 0.992
 I could not really understand what the GP was trying to explain to me 88.4 86.1 91.9 <0.0001
Comprehensiveness
 The doctor asked me about other problems beyond that for which I came 74.3 76.5 71.4 0.011
 The GP is not only addressing my medical problems, but is also able to help with my personal problems and concerns 80.7 85.1 73.8 <0.0001
 During the past 12 months, a GP talked to me about how to stay healthy (diet, smoking, alcohol) 72.6 81.2 60.1 <0.0001
Patient Activation
 The GP included me in the decisions about my treatment 73.5 74.1 72.5 0.440
 After today’s visit, I feel that I am able to deal better with my health problem than before 86.3 86.3 86.2 0.975
  1. aBased on 1950 cases or the variable presence of chronic disease (yes/no)